Customer Service and Support

IT Application Senior Consultant

Requisition ID: 341954
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3
Hiring Manager: Peter Salazar
Recruiter Name: Thea Carino  

Original Posting Date: May 6, 2022 


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Location:  San Ramon, CA    


Purpose and Objective:  
Callidus Software, Inc. seeks an IT Application Senior Consultant at our San Ramon, CA location to deliver outcomes of assigned projects; work independently on topics while setting priorities having sole responsibility. 


Expectations and Tasks: 
Solve complex issues in own area (e.g. cross-functional or cross-country projects). Decisions/solutions can enhance essentially current and future; design and strategy; Enhance complex systems/processes. Utilize advanced technical or business or project skills relevant for job. Represents SAP to customers; Communicates clear and conveying processes & policies in a way that others can understand. Advocate end user by having a deep understanding of end user needs, behaviors & usage patterns. Promote the role of User Experience, thorough understanding of contemporary user-centered design methodologies & practices and ability to integrate those into current and future development efforts. Develop, maintain, and support business processes. Work with team of technical consultants to create a system solution to meet the user need. Provide the resulting systems, applications, products and services. Provide application specific expert consulting. Perform feasibility studies/solution reviews (BPS, CA). Take over responsibility as project lead (BPS, CA). Define/review technical blueprint for internal IT projects. Involve in Configuration and Customizing. Conduct IT internal tests. Provide technical documentation and LoB end user training, along with third level support (GOPS, CA). 10% travel required. Telecommuting permitted.


Education and Qualifications/Skills and Competencies: 
Bachelor's degree in Computer Science, Information Technology, or related field of study and 6 years of experience required. The company will also accept a Master's degree and 4 years of experience. 


Work Experience: 
Experience must involve 2 years in the following: ServiceNow Application Configuration and Development; Now Platform Operations and System Administration; Software Design and Engineering (Full SDLC, Full Stack, Methods, Tools, Applications); Enterprise and Application Architecture Fundamentals (Small to Multi-National Business IT EcoSystems); Agile Scrum Process Framework for Software Development (Methods, Practices, Tools, Metrics, Team Structure); IT Compliance and Security Foundations (SOX IT Controls, IT Security Arch, Compliance; Database Configuration Noetix/ ServiceNow; and Database End to End Suite implementation. Experience must also include: Software as a Service (SaaS) Business Process Knowledge; System Implementation Consulting and Project Management; Business Engagement Management and System User Communication; Team Leadership and Task Assignment in an Agile Work Setting; and Noetix product suite installation and configuration. 10% travel required. Telecommuting permitted. 


Travel: 10% travel required. Telecommuting permitted.


Internal use only: reference code lhrs4262

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA: Requests for reasonable accommodation will be considered on a case-by-case basis.

This position is eligible for the SAP Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Additional Locations:  

Requisition ID:  341954
Posted Date:  Jun 4, 2022
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

San Ramon, CA, US, 945 83

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