Customer Service and Support

Ariba Global Deployment - Early Career Talent

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.


Meet your Team

 

Ariba Global Delivery is the responsible area, part of SAP Procurement Delivery Services, for delivering functional consulting services. Mostly focused in delivering "subscription-embedded services" for every project that subscribed one of our SAP Ariba solutions.

We look Customer Success in go-live’s / project completions of production solutions for customer. 

We are a trained team to guide customers with their specific requirements aligned with our leading practices

 

What you will do

 

Position title: Ariba Global Deployment – Early Career Talent
Location: Santiago, Chile
Duration: Temporary up to 1 year
Expected start date: January or February 2025

 

General role tasks and requirements:

 

  • Support work during PREPARE phase - working with Partners and Customer, aligning scope and tasks split, deciding on the timeline, risk advising and reporting, conducting Overview meetings, explaining what's under scope of services and supporting on key project details.
  • Support SAP team with Partner/Customer communication.

  • Support work with the customer / partner / other SAP Ariba teams to manage the key tasks related to project completion.

  • Participates in the services defined in SOW and Deployment Description projects.

  • Proactively collaborates with manager and teammates to anticipate and respond to issues that could impact solution deployment (e.g., change in scope)

  • Setup the project in the internal project management tools at SAP

  • Configure custom field and forms and other configuration described on projects configuration documents.

 

Learning & Development Opportunities:

 

As an Early Career Talent, you will participate and support in the full deployment cycle and will be challenged to learn how to configure the customer’s requirements on SAP Ariba solutions.

 

The resource will be trained to become a business process consultant, to generate empathy with customer and partner, avoid and manage escalations, customer satisfaction, among others.

 

What you bring

 

Education:

  • Must be a recent Graduate of a bachelor’s degree.
  • Preferably not exceeding 1-2 years from graduation

 

Requirements and Experience:

  • English: Advanced
  • Knowledge of Portuguese language is a plus
  • Customer Focus
  • Innovative Thinking
  • Quality Focus
  • Teamwork & Collaboration
  • Analytics Capabilities

 

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 411012  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Limited Full Time   | Additional Locations: #LI-Hybrid.

Requisition ID:  411012
Posted Date:  Nov 12, 2024
Work Area:  Customer Service and Support
Career Status:  Graduate
Employment Type:  Limited Full Time
Expected Travel:  0 - 10%
Location: 

Santiago de Chile, CL, 7561258

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Job Segment: ERP, Business Process, Recent Graduate, Embedded, Cloud, Technology, Management, Entry Level