CX Solution Advisor Specialist

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Are you ready to be part of one of the best companies to work for globally? At SAP, we are looking for a CX Solution Advisor Specialist brimming with energy, empathy, and a passion for learning to join our world-class team. If you are someone who thrives on technological challenges and has a positive attitude, we want to meet you!

What Will You Do?

As an essential part of our team, you'll be the wizard behind product presentations and demonstrations before and after the sale. Your role doesn't stop there: you'll be involved at every stage of the process, from demand generation to supporting the adoption and expansion of our solutions. Here’s a glimpse of your daily responsibilities:

1. Presentations and Demonstrations:
   • Impress our prospective and existing customers with your ability to explain and demonstrate our SAP CX solutions. Mainly focus on Marketing business process
2. Business Development:
   • Build and strengthen links with SAP's global and local structure.
   • Help create product materials that inspire and motivate our sales force.
3. Expansion and Adoption:
   • Assist in expanding our installed SAP base and capturing new clients across diverse industries such as Utilities, Retail, CPG, Wholesale, and Telco.
   • Ensure everyone understands our competitive advantages and how our SAP CX solutions integrate seamlessly with SAP BackOffice.
4. Specialized Knowledge:
   • Be an expert in at least two SAP CX solutions, with a special focus on SAP Emarsys or another world-class marketing solution.
   • Design business architectures that include solutions from other SAP portfolios.
5. Advisory and Collaboration:
   • Act as a trusted advisor for internal and external customers.
   • Stay informed about implementation issues and ensure this knowledge is reflected in all activities.
6. Travel:
   • Prepare to travel and explore new places – an incredible opportunity for professional and personal growth!

What you bring

• Education:
  • A bachelor's degree in computer science, marketing, business or a related field, or equivalent experience
  Languages:
  • Fluent in English and Spanish.
• Experience:
  • Extensive experience in pre-sales and supporting complex, multi-solution architectures.
  • Experience in maintaining SAP CX products.
• Technical Knowledge:
  • Deep knowledge and experience in SAP Emarsys or another world-class marketing solution, along with desirable knowledge of other SAP CX products (SAP Commerce Cloud, SAP Sales & Service, others).

Your superpowers

• Communication and Interpersonal Skills:
  • Exceptional communication and interpersonal skills; able to inspire and lead within internal teams.
• Teamwork and Empathy:
  • A true team player who fosters collaboration and shows empathy towards colleagues and customers.
• Resilience:
  • The ability to adapt and handle complex and ever-changing situations.
• Problem Solving:
  • Stay aware of implementation issues and ensure this knowledge is reflected in all activities.

Beyond the tasks

Responsibility

• Accountable for delivering the outcomes of assigned sub-projects, working independently within your area of responsibility.
• Contributing to key milestones and being part of high-performance teams.

Complexity

• Working on sub-projects and activities of moderate complexity, providing solutions that improve existing systems and processes.
• Providing regular updates to managers or project managers on business statuses.

Experience and Technical Skills

• Competence in various tools, procedures, and programming languages used to accomplish daily tasks.

Why SAP?

SAP is not just a global leader in enterprise solutions. We are a vibrant community striving to innovate and improve every day. Join us and be part of an adventure where your professional growth is guaranteed.

Apply Now

Are you ready to take on the challenge and grow with us? Join our dynamic team and contribute to the continuous success of SAP in the CX industry. We are excited to meet you!

Location: São Paulo

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 406696  | Work Area: Presales  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.