CX Solution Value Adoption Advisor

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The Adoption Services Center (ASC) is a dynamic entity within SAP’s Customer Services & Delivery Board Area and continues its transformation to deliver top notch customer engagement driving stellar customer experience at scale and assists in creating a world class customer experience. With SAP’s growing subscription revenue and increasing number of customers on cloud-based contracts, and in alignment with the LACE and NLAC methodology the need to ensure customers successfully find quick time to value, adopt the applications deeply, achieve the desired outcomes, and ultimately expand footprint with SAP as part of the renewal is critical.

THE ROLE

As the CX Solution Value Adoption Advisor, your key mission is to focus on value realization through adoption and consumption and work across the enterprise to drive intelligent, proactive, prescriptive, and scalable value in the way customers consume and adopt our solutions.

You are very experienced with E2E business processes, capabilities, and best practices of the solution to be able to discover and diagnose customers’ adoption and consumption opportunities and provide actionable advice on how to leverage SAP’s solutions to drive better business value and outcomes. Customer Experience (CX) solutions include Marketing, Commerce, Sales, Service and Customer Data Cloud in combination with BTP, AI, integration and mobility technologies.

• Focus on identifying and improving under-adopted solutions, processes, functions.
• Ensure Adoption Plays are recommended and executed consistently and efficiently.
• Collaborate with both CX and Regional Stakeholders to ensure alignment.
• Identify, create, and deliver common patterns and needs to drive scale for outreach.
• Drive continuous improvement and follow a consistent approach.
• Talk with business stakeholders and influencers about their business goals and how they measure success to be able to identify and advise/deliver on:
• Business outcome improvements the customer can expect.

• Industry best-practices to map business requirements to E2E process, solution and product.
• Innovations and solution capabilities SAP can offer to accelerate business goals.
• Simplifications and benefits from standard and seamless upgrades.
• Change management and enablement needs.
• Trusted advisor to customers, partners and colleagues across hierarchies and cultures.

ROLE REQUIREMENTS

• University degree in computer science, comparable education, or job experience.
• Solid professional work experience, including a proven track of record.
• Excellent understanding of the main mechanisms behind adoption & consumption and experience in this area.
• Customer success mindset and strong customer focus.
• Ability to talk with business stakeholders about business goals, values and outcomes on an equal footing.
• Business process advisory and customer engagement experience (business capabilities and E2E processes).
• Solid cross CX domain and solution expertise.
• Proficiency in at least one CX Solution (more than one is preferred).
• Ability to work with global customers across time-zones.
• Understanding of different SAP platforms and integration technologies.
• Ability to grow and excel in a complex environment, multiplier mindset, eager to learn.
• Results driven and focused on creating new efficient approaches.
• Fluent in English (in addition, Spanish, German or Japanese is an asset).
• Excellent communications / presentation skills (oral, written).
• Exceptional interpersonal skills, emotional intelligence and team player, proactive networker.

This position is based in Sao Paulo, Brazil, however we are open towards candidates from other LATAM countries as well (the position will be relocated in this case, as no relocation budget is available).

#sap #customerexperience #customersuccess #sapcx #marketingcloud #commercecloud #salescloud #servicecloud #customerdatacloud #emarsys #analyticscloud

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 407789  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.