Customer Success Partner Expert - ISBN

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What You'll Do As an SAP Customer Success Partner Expert - ISBN, your main roles and responsibilities will be as follows:

• Be responsible for providing customers with the necessary support and guidance throughout their entire subscription cycle to ensure the effective use of SAP ISBN solutions.
• Drive maximum software adoption, and identify opportunities for product expansion through a high-value relationship with the client.
• Develop and manage relationships with customers at both operational and management levels.
• Take charge of implementing governance meetings with customers at both operational and executive levels.
• Assume responsibility for escalating issues across multiple organizations within SAP, such as Technical Support, Engineering, and Operations, coordinating resources to tackle problems.
• Handle contract renewal processes to ensure continuity of service.

What You Bring For this critical role, we're looking for an individual with the following skills and experience:

• Proven work experience as a Customer Success Manager or in a similar role, managing key customer relationships and working towards improving customer experiences.
• Experience with enhancing brand image through customer experience, utilizing excellent communication skills to foster positive business relationships.
• Expertise in product-related technical skills and the ability to handle Tech-oriented customer queries and issues.
• A sense of responsibility, accountability, and personal organization in order to handle and prioritize tasks effectively under pressure.

Meet Your Team Our team takes pride in collaborating to serve our most valuable customers. United by a shared dedication to success, we work closely together to ensure every customer's transition into SAP solutions is as smooth as possible. Offering top-notch support and personalized solutions, our focus is on nurturing relationships and understanding each customer's individual needs. We value every team member's contributions, and together, we help shape better business outcomes for our customers.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 402935  | Work Area: Sales  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.