Sales

Customer Success Partner Expert - SAP Business Technology Platform (BTP)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The Business Technology Platform (BTP) Customer Success Partner (CSP) will proactively engage with an assigned portfolio of customers with the goal of driving customers to leverage BTP as the platform-of-choice for integration, extension, innovation, AI and analytics scenarios.

The BTP CSP will be responsible for developing relationships with technical decision makers to ensure that SAP customers consumption of the BTP Cloud services grows in alignment with SAP (Intelligent Enterprise) strategy. The BTP CSP can also engage customers to activate their initial adoption, promote retention and loyalty.

Core Tasks:

Develop and implement account strategies and consumption plans that drive customer outcomes; and thus, lead to customer renewing their subscriptions
Build trusted relationships with customers in order to support value-based consumption focused activities
Monitors SLA performance and maintain high level of customer satisfaction
Engage with Global Customer Success Centers to leverage expertise as needed throughout the customer lifecycle
Leverage data & tools to track and manage targeted adoption and consumption activities, including Maturity Assessments and Success Plans
Act as primary point of escalation for customers account issues
Contribute to library of success plays and best practices to further grow SAPs ability to drive customer success
Identify opportunities at customer to grow SAP footprint through expansion of licenses or services

Accountability

manages expertise ensuring business critical & innovative results
responsible for delivery of outcomes of complex and innovative functional issues integrating client needs, strategic business goal of the function and financial objectives
involved in directing the implementation and execution of functional business plans integrating functional and financial objectives
can make functional decisions and recommendations of a broad nature
may include team lead or supervisory responsibilities

Complexity

shares in-depth knowledge and experience with direct team to enable decision-making and provide innovative solutions to complex business issues
works on complex technical projects or business issues requiring strong technical knowledge

Experience

deep professional experience in several areas
has strong technical skills
broad knowledge of all areas within particular corporate sub-function or a function within division
PMI, Six Sigma, TOGAF or equivalent certification are a plus

Communication

represents the company externally on specific subject matters
finds common ground for functional cooperation
communicates clear functional requirements and targets
effectively settles different functional perspectives
communicates messages related to area of expertise in a timely manner and with constructive feedback to colleagues & managers
proficient english communication - Spanish is a plus

Key Responsibilities & Tasks

proactively partner with customers to sustainably increase consumption of SAP Business Technology Platform (BTP) services, and coordinate activities with the Account Team by building out a joint outcome based plan, and drive a mutual understanding of IT-Architecture and business value.
embrace the big picture, deliver expertise with digital transformation, and instruct on technical and business architectures.
the primary SAP BTP strategic point of contact and will orchestrate success resources across SAP and customers customized to the client´s needs.
understand your customer’s technical needs and drive consumption plans for your assigned customers.
provide recommendations and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap.
a voice of the customer to internal SAP stakeholders.
work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc.
enable other team members through knowledge sharing and drive team success at scale.
BTP-CSP Expert may also be assigned to fulfill a larger, more complex customer’s premium subscription service

Location: São Paulo

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 416815

Posted Date: Jan 31, 2025

Work Area: Sales

Career Status: Professional

Employment Type: Regular Full Time

Expected Travel: 0 - 10%

Location:

Sao Paulo, BR, 04795-100

Customer Success Partner Expert - SAP Business Technology Platform (BTP)

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