LAC Solution Customer Success Manager for SAP Sustainability

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

YOUR FUTURE ROLE
 

As the Solution Customer Success Manager (S-CSM) for our Growth Unit Sustainability Latin America you proactively and consistently engage with our customers helping them achieve lifetime business value and success in our business solution area. Working together with key and executive stakeholders, the S-CSM uses business and solution expertise to accelerate value attainment and orchestrates the critical customer and SAP activities for ensuring effective delivery of customer outcomes. You assist customers in identifying opportunities to maximize, accelerate and grow their adoption and business value. As the S-CSM you use your domain expertise and the Outcome Success Plan to orchestrate SAP resources, targeted services and partners to identify opportunities, address gaps and expand SAP’s footprint helping minimize churn risk and to maximize customer satisfaction and growth. The S-CSM is accountable to Sustainability solution success and responsible to the enterprise for customer outcomes.
 

Drive Value Realization:

• Focus on building trust via collaboration, aligned goals, and business relationships
• Validate and confirm customer’s business goals and desired outcomes
• Engage proactively and consistently with customers, understand Partner’s involvement with customers
• Position the value attainment from a benchmark perspective and outline opportunities to maximize and accelerate value acceleration

Work in close collaboration with Customer Success and Customer Adoption

Adopt & Derive

• Plan for Success through the creation of Outcome Success Plan, jointly with partner’s involvement when applicable. Ensure provisioning, adoption plan and document implementation milestones
• Manage solution specific value plan that not only measures current value efforts but positions future value into a roadmap based upon consumption and innovation consumption
• Monitor release adoption and position value expansion by further deploying successful value initiatives

Innovate & Grow

• Renew by demonstrating ongoing value by maximizing their usage at the product level
• Assess market and customer strategy position growth areas based on targeted value and the SAP solution portfolio and innovations
• Identify expansion opportunities
• Facilitate community connection to drive the “what’s possible” agenda

YOUR PROFILE
 

• A self-starter, with energy, drive and the ability to manage multiple priorities.
• You are highly customer focused, a proactive learner and you enjoy customer success
• Very good knowledge of SaaS models and Cloud mindset.
• Commercial and/or customer facing (pre-)sales experience including experience developing account management plans & contract negotiation. Experience in Sustainability solutions is preferred.
• Multiple years experience managing complex customer engagements.
• Multiple years Program and Project Management Experience
• Solid experience acting as a trusted and strategic advisor to customers
• Proficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook.
• Excellent language skills in Portuguese, Spanish and English - written and verbal - are a must

ABOUT THE TEAM

Sustainability is at the core of SAP’s strategy: Our solutions help create a sustainable world together with our customers towards zero emissions, zero waste and zero inequality. The SAP Cloud for Sustainable Enterprises brings together a comprehensive solution portfolio that enables businesses to holistically manage Sustainability not only inside their organization, but across the entire value chain and in Business Networks. SAP is recognized as an industry leader in Sustainability, committed to achieve net-zero along its value chain in line with a 1.5°C future in 2030. SAP’s Sustainability Growth Unit is driving our vision to execution from product development to customer adoption, with a focus on innovation, growth, and positive impact.

*Please upload your resume in English

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 400954  | Work Area: Sales  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.