Customer Advisory-Digital Applications Manager-South Korea

The Solution Advisor Manager manages the Solution Advisor team that brings expert level solution and business process knowledge to customers by demonstrating a compelling vision of the future with SAP/partner solutions. They manage all solution requirements for the account team, identifying, qualifying, and demonstrating how SAP can provide the best solution to achieve their business outcomes. The Manager engages memorably and guides the delivery of customer experiences with stories that differentiate with business outcomes. They support the team’s activities to ensure

customers fully realize the value of SAP's solutions and are eager to renew.

Account Team Engagement:

> Ensure the team engages with customers early in the sales cycle by matching customer needs to SAP solutions and qualifying the opportunity against a probability of success.

> Support new sales and adoption via a team with deep solution-specific expertise and competitive differentiation knowledge.

> Provide thought leadership to the Solution Advisors and account team on the development of the account strategy.

> Guide direct team and account team in creation of overall theme and competitive differentiation (value wedges) and the execution of dry runs on strategic deals and customer engagements.

> Engage customers through impactful storytelling.

> Provide answers to customer / internal SAP team inquiries concerning advanced solution topics focusing on driving customer success and business outcomes.

> Encourage consistent messaging and the employ of digital assets in all customer engagements, including recorded demos, presentations, microsites, and other reusable content.

Customer Lifecycle Engagement:

> Guide the effective transition of key details of deals to on-Boarding teams / partner / Field Services.
> Drive adoption by guiding the team sell the vision and impact of SAP's solutions post-selection.
> Provide expertise through customers' successful deployments and realization of value and build the team’s knowledge at the same time.

> Encourage the team to expand the SAP footprint by showing how other SAP solutions can be leveraged to address other areas outside of their primary line of business.

Talent Engagement:

> Articulate a clear vision and priorities for the customer Solution Advisor team and support the success of direct reports, the account team and all employees in the team surrounding - including partners.

> Ensure all contribute to the business goals of SAP and of the customer.

> Ensure all are actively transferring knowledge to colleagues - particularly those early on in their learning curve.

> Provide feedback, coaching and development opportunities.

Experience & Educational Requirements

• 10+ years of expertise in Enterprise Applications
• Proficiency in SAP ERP, S/4HANA, S/4HANA Cloud, oCFO Solutions, RISE with SAP, Grow with SAP
• 5+ years of relevant Customer Advisory / Presales experience
• Positive, Passionate and Purpose-driven
• Leadership, drive for results and “can do” attitude
• Professional experience with large, multi-national software/IT organizations and with a demonstrated expertise of at least one solution segment / Line of Business (LoB).
• SAP product experience and/or relevant solutions / Line of Business experience.
• Working knowledge of Cloud in the Business-to-Business (B2B) environment.
• Working knowledge of and experience with Cloud, Hosted Services, and SAAS (software as a service)/ PAAS (platform as a service)/ IAAS (Infrastructure as a Service) models, cloud-based commerce/ business networks.
• Viewed as a mentor and a solutions/Line of Business expert across SAP or the market, capable of leveraging an extensive network on behalf of SAP resulting in pipeline and revenue growth
• Proven track record of success in the selected solution/ Line of Business area.
• Experience managing, coaching, and developing early talent as well as market-leading talent in a complex, high-functioning environment.
• Education bachelor's degree (or equivalent) required