Customer Experiences(CX) Solution advisor Senior Specialist-Korea

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

ROLE DESCRIPTION

The CX Solution Advisor Specialist possesses and leverages deep expertise in SAP CX solutions, being at the forefront of our customers and will make a significant contribution to innovate the front-end that is tightly coupled to the back office.

Your primary focus will be to understand our clients' business needs and pain points in CX area, collaborate with our sales or other VAT, and deliver compelling presentations and demonstrations to showcase the differentiated value and capabilities of SAP solution.

KEY ACCOUNTABILITIES

Deal Execution Support

• As a part of a VAT for the deal, engage with customers early in the sales cycle, helping to match customer needs and vision to SAP CX solutions and assisting in the qualification the opportunity against a probability of success.
• Actively support the progression of identified deal cycle with differentiated value presentation, demonstration, and supporting materials.
• Lead RFx in collaboration with Sales and other VATs.
• Support limited scope of adoption by providing solution-specific expertise and competitive differentiation.
• Contribute to the ongoing strategy against competitors by creating value wedges and engage customers through impactful storytelling.
• Provide expertise-based answers to customer / internal SAP team inquiries concerning solution topics.
• Practice consistent messaging and employ digital assets in all customer engagements, including demo assets, presentations, microsites, and other reusable content.

Demand Generation and Sales Readiness

• Support one-to-many marketing events or demand generation activities.
• Support GTM and Sales Planning with solution expertise and CX insights.
• Close collaboration with partners in CX ecosystem with up-to-date solution knowledge.
• Agile communication in CX Community, Regional Hubs, Product Management and series of learning, knowledge transfer
• Build skills and knowledge across the SAP footprint by learning how other SAP solutions can be leveraged to address other areas of their business.

Experience & Skillset Requirements:

• 7+ years of experience in presales or project delivery of enterprise CRM or CX related solutions.
• Strong understanding of customer journey mapping, customer engagement strategies, and customer-centric business practices.
• Technical acumen and the ability to communicate complex technical concepts in a clear and concise manner to both technical and non-technical audiences.
• Excellent presentation, demo, and communication skills.
• Business-level proficiency in native language is a must, fluency in English is an asset.
• SAP solution/product knowledge preferred.

Education:

• Bachelor's degree (or equivalent) required.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 416706  | Work Area: Presales  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.