Specialist Customer Success Manager (S-CSM), BTP-SAP Academy for Customer Success-Korea (Hybrid)

What we offer

We help the world run better.

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now! 

The SAP Academy for Customer Success is a talent development program specifically for candidates early in their careers.

Who you’ll become

The Specialist Customer Success Manager (S-CSM) works directly with customers to guide them through their business journey with our solutions. The S-CSM works to increase customer satisfaction, retention, renewals, references and upsells for Cloud products within their assigned solution portfolio. The S-CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The S-CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.

As a S-CSM within the SAP Academy for Customer Success, you will be responsible to: 

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support into the S-CSM/E-CSM role, a critical customer facing function within our dynamic Customer Success board area.  
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process. 
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior S-CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role.  Upon successful completion of the program, you will move into a direct customer-facing SCSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.
 

S-CSM focus areas:

• SAP Business and Technology Platform (BTP) – Knowledge in database and data management, analytics, application development and integration, intelligent technologies and AI.

What you’ll bring

• 2-3 years of work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales and/or account management that includes resolution and escalation management.
• Multi-dimensional experience: global experience, leadership role, entrepreneurial/self-starter, volunteerism, music, sports, etc.
• Strong communication skills including fluency in English and local language.
• Proficient interpersonal skills including passion, curiosity, effective listening skills, professional presence, empathy and “can-get-it-done” mentality.
• Demonstrated ability to collaborate across diverse stakeholders and business functions in a complex, matrixed environment.
• Strong Business Acumen including demonstrated knowledge of business processes and/or industries. 

About SAP Academy for Customer Success 

The SAP Academy for Customer Success is a talent development program specifically for candidates early in their careers.

The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 10-month program strengthens the foundation for a successful career at SAP.  

Join us for the opportunity of a lifetime, to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services, all while earning a great salary and benefits. 

  
#SAPAcademyforCustomerSuccess   #SAPCSMProgramG4

SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.

We are planning a practical and immersive portion of our program, which will have participants spend between 4 and 6 weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note that this is still in the planning phase, and the final decision will be confirmed by the first quarter of 2025. We will ensure that this information is communicated promptly and that sufficient time is provided for necessary preparations.

During these intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved from March 1, 2025, to May 30, 2025, and then again from August 11, 2025, to October 17, 2025. *Dates are subject to change as planning is finalized.

We are SAP 

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together. 

 Our inclusion Promise 

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. 

SAP is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com. 

EOE AA M/F/Vet/Disability: 

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. 

Successful candidates might be required to undergo a background verification with an external vendor. 

◎ 지원자격

1) 2-3년 Working experience : Consulting /Sales /Account management 부문에서 Supporting customers

    Business  transformation 관련 경력을 가지신 분 

2) 영어/한국어)능력 우수한 분

3) 남성분들의 경우 병역필 또는 면제자로 해외여행에 결격사유가 없는 분

4) 10월 31일(목요일) 오전 8시 30분-오후 4시까지 진행되는  Virtual Boot Camp (Zoom)  참석 및  면접 진행이 가능한 분

4) 2025년  3월 3일(월요일) 입사가 가능한 분

◎ 전형방법

서류전형  및 1차 심사 → BOOTCAMP(Virtual) → 최종 면접 → 합격자 발표

- 10월 31일(목요일)  Bootcamp 면접

- 11월 첫쨰 주 중 : 최종 면접 완료 예정 / 합격자 개별 통보

- 입사일: 2025년 3월 3일(월요일)

◎ 지원방법

1) 제출서류: 한글 Resume /Cover Letter(필수), 영문 Resume/Cover Letter(필수) 포함하여 MS Word 또는 PDF 형식의 1개 파일로 제출

3) 지원 접수마감: 2024년 10월 6일(일요일) 자정까지

◎ 유의사항

• 각 면접 일정은 서류 전형 합격자에 한해 개별통지 합니다.

• 접수는 해당 Job지원 링크 (SAP Career Website)를 통해서만 가능합니다.

• 지원서 내용이 사실과 다른 경우, 합격 및 입사가 취소됩니다.