Student Training & Rotation (STAR) Program Intern (PC3 digital Customer Engagement Manager)

About SAP STAR Program   

Global Student Training and Rotation (STAR) Program offers university students hands-on industry experience at SAP, the world’s leading software provider. As part of a global program across 14 countries, STAR students work on real business projects and develop professional skills. Unlike most internships, this program allows students to continue their studies at university without taking a break or needing to graduate first. Upon graduation, you will have opportunities to apply for open positions within SAP and potentially become a valued member of our team. 

Education and Qualifications 

Open to undergraduate and graduate students who meet the following requirements and process the core competencies listed below.  

• Expected to graduate in Feb. 2027, Aug. 2027, or Feb. 2028 (required) 

• Preferred to study in Computer Science, Engineering, Information Systems, or related disciplines 

• Demonstrated leadership in curricular and/or extra-curricular activities 

• Possess strong business aptitude 

• Strong interest in business processes and project management 

• Ability to work collaboratively in a team environment 

• Excellent communication and organizational skills 

• Analytical mindset with attention to detail 

• Fluent communication skills in English 

• Excellent customer focus mindset / Networking / Relationship Building /Results-driven / Self-organized / Decision making  

• With Communication & presentation skills  

• Strong language proficiency in Korean, Chinese, or Japanese is a plus.  

• Technical exposure to SAP S/4 HANA, Azure/AWS, Network, etc. is a plus.   

• Individual in this role is expected to deliver ‘Effective customer communication’ using digital mediums to achieve high customer satisfaction. Strong willingness to learn knowledge of IT Service Management, SAP Basis and SAP Application  

Role Overview: PC3 digital Customer Engagement Manager 

 The program includes a rotation system that allows you to participate in three different projects or teams within the organization. Your first rotation will be in the Cloud ERP digital Customer Engagement Manager 

Global Cloud Operations (GCO) organization is a business unit responsible for providing cloud hosted infrastructure and application management services to SAP customers around the world in a 24x7 operations model. Our portfolio of private cloud solutions turns SAP products into a solution-as-a-service on customer’s preferred infrastructure, including Hyperscalers, as one SAP. The portfolio is at the center of the SAP strategy to help customers on their journey to use SAP S/4HANA and become an Intelligent Enterprise.  

As part of GCO, Private Cloud Customer Center, or PC3, is an organization dedicated to managing service delivery at scale for high-volume, private cloud customers.  

Because we are at the heart of the SAP strategy, our business unit is growing rapidly. In order to facilitate that growth, we are looking for people with diverse technical and customer engagement backgrounds to join our Centers of Expertise around the world. You will become part of a great team of smart technical and customer engagement professionals, where there are great opportunities for growth and there is tremendous potential for specialized development of your skills.  

The Role   

The digital Customer Engagement Manager (dCEM) is responsible for E2E customer engagement and delivery of contractual agreement and services for SAP Cloud Customers of SAP Global Cloud Operations, mainly focusing on SAP S/4HANA, private cloud edition deliverables.  

The dCEM oversees the customer lifecycle from the moment of contract signing, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, change management and renewal support for a range of customers. The dCEM is also expected to maintain customer satisfaction through issue mitigation and escalation management, and helping customers maximize the value of their partnership with SAP. The dCEM manages a variety of technical and engagement aspects during the various phases of a range of customer’s lifecycle. They will work in seamless collaboration with Project Leads (PL) and SAP Global Cloud Operations internal delivery teams for the committed scope of delivery throughout the customer engagement lifecycle. This role also provides expert support in operations and facilitates the service lifecycle. PC3 consists of six Centers of Excellence (CoEs): Migration & Onboarding CoE, Change Management CoE, Go-Live CoE, Operations CoE, Escalation Management CoE, and Exception Management CoE. Selected STAR interns may be assigned to any of these six CoEs based on team requirements and the interns’ areas of interest and skill sets.  

Program & Work Details 

• 18-month structured program with learning, mentorship, and rotations 

• Employment Type: Fixed-term Intern 18 months 

• Probation Period: 3 months from the date of hire (extendable if necessary) 

• The detailed working conditions will be subject to the employment agreement 

• Full-time (40 hrs/week) during breaks; part-time (20 hrs/week) or full-time during semesters 

• Flexible hours aligned with academic schedules  

• Eligible to apply for full-time roles after 9 months and graduation  

• Supports university field practicum / academic credit programs (대학 현장실습 프로그램 / 학점인정 프로그램). 

Hiring Process 

• Application Deadline: End of April 2026 

• Phone Interview: February-May 2026 

• Functional Interview (Bootcamp): Mid-May 2026 

• Offer Announcement: May to June 2026 

• Official start date: July 6, 2026 

Early applicants may be considered for earlier interviews. Positions may be filled before the application deadline, so early application is encouraged. You may only apply in one of the open positions.  

 What You Can Expect  

• Real-world experience at a top global software company 

• 1:1 mentoring and structured training 

• Opportunity for global exposure and full-time conversion 

• Competitive intern salary (differentiated for undergraduate and graduate students) 

• Outstanding students may have opportunities to work abroad in SAP offices across Germany, Singapore, Australia, New Zealand, the USA, Spain, or other locations 

• Participation in SAP’s employee stock purchase program, allowing STAR students to become SAP shareholders 

“This is an SAP global, strategic, paid internship placement that provides students with opportunities to find purpose in their careers.”

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