Senior Cloud DevOps and AI Service Integration Engineer for SAP Cloud ALM

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the Team

The QOD team at SAP CSI CXS is a cross-regional team dedicated to cloud service provisioning, cloud platform operations, CI/CD, and DevOps for various SAP cloud products. We prioritize collaboration, diversity, innovation, and excellence.

SAP CALM (Cloud Application Lifecycle Management) is a critical service we support, spanning five data centers in different regions with over 6600 enterprise tenants. It includes 60+ microservices and daily feature releases by multiple development teams.

What You'll Do: 

In this position, you will be part of a talented and passionate team ensuring the reliability and performance of our SaaS products and services. Your primary task will be to configure and integrate SAP BTP services into SAP Cloud ALM. Additional responsibilities include monitoring, analyzing the SAP Cloud ALM runtime, and supporting microservice development teams. Collaboration is key; you will work closely with product development, quality assurance, architecture board, and cloud platform service providers. In this role, you'll handle both development and operations tasks.

Responsibilities

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• Integrate SAP services like Joule AI framework or SACaaS into CALM backbone, so Cloud ALM micro-service can consume the resources in a unified framework;
• Responsible for the Cloud ALM BTP service broker maintenance and release;
• Monitor the reliability and performance of SAP Cloud ALM runtime cloud instances across multiple data centers, improving the scalability of the service.
• Partner with MoD to support your services while co-leading the AppOps team in Budapest and India to ensure operations meet SLA requirements.
• Foster a culture of continuous improvement, innovation, and learning within SAP Cloud ALM project teams, applying the principles and practices of service reliability engineering.

What You Bring: 

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• You have 6 years or longer of experience in cloud service integration/development, DevOps, or similar roles, working with cloud-based SaaS products and services;
• You have coding experience in Python, e.g: advanced data processing, rate-limiting/buffering with restful api;
• You have know-how level knowledge of Node.js, with basic hands-on experience in maintaining Node.js-based apps and their library dependencies.
• You have basic concepts of provision production-ready conversational AI service, like LLM infrance, adding on RAG, fine-truning, token mgmt, etc. It's beneficial if you have experience with tenantization of LLM services with tenant isolated RAG.
• End-consumer experience of SAC (SAP Analytics Cloud) and SACaaS is a bonus;
• Experience with vector DB or MessageQueue is desirable.
• Technical understanding of the SAP BTP Cloud Foundry or Kyma (Kubernetes + Istio) is preferred;
• Proficiency in analyzing issues for cloud services using tools such as Dynatrace, Kibana, or performing your own analysis in Grafana.
• Familiarity with cloud application design principles and cloud application operations.
• Fluent communication and interpersonal skills in English.
• Customer-centric mindset with the ability to understand and anticipate customer needs.
• Growth mindset with the ability to learn from failures, embrace feedback, and seek new challenges.

Join us to contribute to an innovative and dynamic environment, ensuring the success of SAP Cloud ALM for our customers.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 400629  | Work Area: Software-Development Operations  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.