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Commerce Cloud Operations Expert DevOps Engineer

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Date: Dec 29, 2020

City: Dalian, 21, CN, 116000

Company: SAP



Requisition ID: 262934
Work Area: Software-Design and Development
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


SAP Customer Experience helps businesses on every continent sell more goods, services and digital content through every touch point, channel and device. Join a team that promotes an empowered culture, allowing all employees the ability to contribute and to make a difference. We value people that do what it takes to deliver superior results to our customers. We embrace innovative technology and new ideas. At Customer Experience you will find a challenging work environment with smart, dynamic colleagues and abundant opportunities to demonstrate your abilities and learn new skills.


The Role

As an Expert DevOps Engineer, you will be leading the team responsible for the wholistic end-to-end technical operations of SAP Commerce Cloud solutions. Your responsibility will focus on the reliability, stability, extensibility, supportability and security for the whole lifecycle of thousands of e-Commerce sites our customers have deployed on SAP Commerce Cloud platform. You will work collaboratively with customers, partners, product engineering teams, and product support teams around the globe, ensuring high availability and performance of customers’ e-Commerce sites and the cloud platform on a round-the-clock basis.

As an Expert DevOps Engineer in the Commerce Cloud Operations team, you will be leading substantial DevOps activities using Agile methodologies. You will leverage your extensive experience and technical knowledge to deliver best-in-class Cloud services to our customers, enhance team capability and provide exceptional benefits to our organization. You will also assist the team manager and or act as team leader with supervision and coordination responsibilities where required.


As an Expert DevOps Engineer, your responsibilities include but not limited to:


  • Administration, configuration and maintenance of the base application stack (Apache, Tomcat, Solr, Data Hub, Database, K8S cluster, etc.) for customer SAP Commerce Cloud platform
  • Developing, managing and maintaining the SAP Commerce Cloud automation platform to ensure all deployments and upgrades of relevant applications are performed smoothly
  • Ensuring a sustainable high quality of services for customer e-Commerce sites though proactive monitoring, planning and automation initiatives
  • Troubleshooting and orientating resolutions to complex technical problems across multiple tiers
  • Planning, reviewing and executing continuous system changes and improvements
  • Developing and maintaining technical documentation in a highly readable manner
  • In-depth application bottleneck diagnosis and platform performance tuning using APM and Database tools
  • Acting as an escalation point for all technical issues related to the platform during the on-call shift or customer sales event (e.g. Black Friday & Cyber Monday)
  • Coaching junior colleagues and acting as subject-matter-expert driving one or more topics
  • Continuous process re-engineering and improvement in an agile manner
  • Product owner and Innovation advocateProject management and resource planning



Role Requirements


  • Minimum of bachelor’s degree in quantitative field (preferably Computer Science or related disciplines), or equivalent combination of education and experience
  • 8+ years direct experience in a similar role with cloud-oriented mentality
  • Extensive experience with large-scale cloud-base application deployments across high availability cloud (public and/or private) infrastructure
  • Solid understanding of common web protocols
  • Highly skilled in CI/CD tools (e.g. Chef, Puppet, Ansible, Jenkins, Rundeck) and scripting (e.g. Python, Shell)
  • Linux guru (Debian, CentOS, or RedHat) Good understanding of RDBMS, such as Oracle, SAP HANA and MSSQL, especially in performance tuning area
  • Moderate understanding of e-Commerce solutions and implementation best practices
  • Highly customer-focused attitude, with natural ability to engage with customers and manage stakeholders
  • Profound experience working in managed services or a cloud-based service provider like Azure or GCP
  • Ability to multitask and prioritize tasks even under stressful conditionsProfessional efficiency in English and Mandarin (both verbal and written)
  • Availability to on-occasion flexible working hours, as well as occasional participation in off-hour on-call support rotations
  • Product owner experience and project management skills


Any of the following would be an advantage:

  • Web/Mobile application and software developing experience
  • Understanding of JVM optimization, tuning and debugging
  • VMWare stack for private cloud: Hypervisor, NSX and vCenter; Aztions
  • Applicature public cloud soluion performance tuning and APM tools such as Dynatrace
  • Database performance tuning for SAP HANA and/or MSSQL
  • ITIL Certification(s); Scrum Certification(s)Product Owner Certificate(s)PMP Certification(s)
  • Experience in project management




Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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