Finance Manager - Cash Collection

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PURPOSE AND OBJECTIVES

The Cash Collections organization aims to deliver a positive customer experience through exceptional service, automation, simplicity, and agility. As the Finance Manager of Cash Collection for the Greater China, you will lead a high-performing team, ensure efficient and effective customer support, and achieve ambitious financial targets. This role focuses on reducing Days Sales Outstanding (DSO), achieve yearly collection target and relative KPI ,improving cash flow, and maintaining strong client relationships within the Greater China market.

KEY RESPONSIBILITIES

1. Financial Performance and Strategy

- Achieve cash flow targets (e.g., cash collected, Collection Effectiveness Index, DSO, dispute cycle time).

- Develop and implement region-specific collection strategies tailored to the Greater China market.

- Analyze data to identify trends, risks, and opportunities for improvement.

2. Team Leadership and Development

- Lead, motivate, and manage the Greater China cash collection team.

- Foster a high-performance culture through coaching, training, and performance feedback.

- Enhance employee engagement by promoting trust, collaboration, and a positive work environment.

3. Customer Success and Relationship Management

- Ensure a seamless customer experience through effective and efficient operations.

- Own customer and business partner relationships, resolving issues and de-escalating conflicts.

- Provide insights on customer payment behaviors to strengthen business partnerships.

- Drive customer satisfaction and retention.

4. Operational Excellence and Process Optimization

- Lead initiatives to improve operational efficiency and productivity.

- Drive process automation, simplification, and innovation within the Cash Collections function.

- Act as a role model for agile and innovative approaches.

5. Transformation and Change Management

- Drive and embrace organizational change, ensuring alignment with global strategies

- Lead strategic projects to enhance cash collection processes and systems.

6. Compliance

- Ensure adherence to company policies, local regulations, and compliance requirements.

7. Cross-functional Collaboration

- Collaborate with sales, customer service, and credit control teams to resolve receivables and minimize disputes.

- Work closely with the CFO organization to align on financial goals and strategies.

PERSONAL ATTRIBUTES

- Results-driven with a strong focus on achieving targets.

- Resilient and able to work under pressure in ambiguous environments.

- Customer-centric mindset with a deep understanding of local business culture.

- High integrity, professionalism, and ability to work in multicultural settings.

EDUCATION AND QUALIFICATIONS

Education: 

-Bachelor’s degree in finance, Accounting, or a related field. 

Experience:

- Minimum 10 years of work experience, including team management/leadership roles.

- Proven expertise in cash collections, credit management, and financial operations.

- Experience in project/program management and driving organizational change.

- Familiarity with global finance processes (O2C, P2P, etc.).

Skills:

- Strong leadership and people development capabilities.

- Excellent communication, negotiation, and presentation skills.

- Proficiency in ERP systems and MS Office.

- Fluency in Mandarin and English (written and spoken).

#GCCorpFunction

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

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SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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Requisition ID: 445188  | Work Area: Finance  | Expected Travel: 0 - 10%  | Career Status: Management  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid