Customer Service and Support

SAP S/4HANA Retail/EWM/PP/PS Consultant

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

SAP IDG offers comprehensive services for every aspect of customers' software implementation, operations and upgrades, including continuous improvement, quality management, problem resolution, and knowledge transfer. Support employees explain the key methodology of Solution Support and how SAP engages in a holistic way, by understanding the end to end customer solution landscape, core business processes system landscape and process automation.

 

The core strength of SAP IDG is to always have a strong back office support for every customer engagement, providing Expertise on Demand, instant resolution of top pain points and fast access to best practices/information plus instant quality assurance of recommendations and the improvement plan

 

In this role, you will be responsible for S/4HANA project safeguarding task, including

  • Fit-to-standard, Gap Validation and Design Review during Design Phase
  • Deliver the technical validation for the critical business processes with focus on data consistency, exception management, integration, performance optimization, etc.
  • Going live support and MEC/PEC support
  • Be able to handle critical issues and deliver root case analysis during project or operation phase

 

In this role you will also be responsible for customer S/4HANA move support, including planning and S/4HANA conversion project.

  • Be able to evaluate customer related S/4HANA simplifications and innovations with regards to benefit and complexity, identify pre-projects, and support to define to-be landscape
  • Be able to analyze and recommend customer's S/4HANA transition scenarios (high-level roadmap
  • Deliver S/4HANA conversion project as FICO resource, in charge of handling SI results, dealing with data consistency and post activities after tech conversion
  • Support customer FICO optimization requirements

 

EXPECTATIONS AND TASKS

  • Expertise in S/4HANA FICO solution, be familiar with TR, Cash Management, etc.
  • Delivers onsite and remote services, including delivering onsite and remote services for MaxAttention, Safeguarding and Mission Critical Support (Escalations & Task forces, MCS Back office) including optimization, assessment, technical integration and validation, and carries out empowering trainings and workshops.
  • You will be responsible for S/4HANA move planning services, conversion POC, safeguarding services.
  • Participate in S/4HANA move projects concentrating on Integration & performance topics and S/4HANA mandatory changes.

 

EDUCATION AND QUALIFICATION/SKILLS AND COMPENTENCIES

  • Graduated with a Bachelor or Master degree in Computer Science, Engineering or related fields
  • Knowledge of industry and S/4 HANA solution
  • Knowledge of development in the area of ABAP and ABAP OO or Experienced in S/4HANA implementation projects is preferred
  • Experience on performance analysis and data consistency analysis.
  • Knowledge of other platforms and applications will be an added advantage.
  • Strong problem analysis and solving skill.
  • Self-motivated, open minded and ability to learn new areas and technologies quickly.
  • A good team player with good presentation and time management skills.
  • Exceptional verbal and written English communication skills with the ability to effectively communicate with a diverse group of customers, partners, and colleagues
  • Willingness to travel to customer sites (up to 70%), and interested in customer support oriented work with a results-oriented approach.

 

WORK EXPERIENCE 

  • 2-3 S/4HANA conversion experience
  • Development experience in SAP S/4HANA Solution implementation project is preferred
  • Played the role of development lead or application lead is highly preferred
  • Experience in customer facing maintenance team

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:321481 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Requisition ID:  321481
Posted Date:  Jul 3, 2022
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Shanghai, CN, 201203

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