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Consulting and Professional Services

Support Associate-Integration

 COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

 

 

COMPANY DESCRIPTION

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

 

Cloud Support Engineer for Technology Integration module

 

PURPOSE AND OBJECTIVES

SAP Support makes sure that the core business processes of our customers run efficiently. We support more than 28,000 customers with about 100,000 installations worldwide. SAP Digital Business Service helps our customers to reduce the total cost of ownership and maximize the return on investment of their SAP solutions.

 

Our Cloud Product Support teams collaborate closely across Brazil, India, China and Ireland. Supporting global customers means we are a diverse workforce that are highly motivated and passionate about delivering to-class customer experiences. This position is highly client-focused and fast-paced, operating globally to provide 24/7/365 technical support. If you want to progress your career to the next level by working in a Global Support work environment and getting exposure to the newest technologies, then read on.

This Is What You Can Look Forward To

  • Engage with customers by utilizing real-time channels and tools
  • Liaise with development and field teams to identify application errors and missing product functionalities for future releases (legal/non-legal requirements)
  • Analyze incidents, perform in-depth troubleshooting to identify and solve complex technical issues.
  • Provide timely and ongoing regular updates and solutions to SAP customers according to our Service Level Agreements (SLA)
  • Document solutions to known issues and consulting questions to be posted to both internal and external knowledge bases.
  • Act as a liaison between our Product Management and Engineering teams
  • Collaborate with other employees, sharing knowledge and process‐improvement suggestions.

 

EXPECTATIONS AND TASKS

 

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES

  • A Bachelor’s Degree in Computer Science, Information Technology, Business Information Systems or related areas
  • Proficiency in English is a must (Oral, written and customer management)
  • An understanding of the technical differences between on-premise and cloud-based solutions
  • Knowledge of most common operating systems, MS Office Suite and basic networking concepts
  • An understanding of mobile devices and technologies, web services concepts as well as HTTP/HTTP protocols and XML knowledge
  • An understanding general use of add-ons, SSL certificates and system communications and security protocols.
  • Knowledge of a programming languages (preferable an object-oriented language) would also be an advantage.
  • Open and professional communication style. Strong team player to learn and adapt quickly
  • Enjoy and derive satisfaction from direct interfacing with customers.

WORK EXPERIENCE

  • Relevant work experience in an IT related consulting/support/development job for 1year at least
  • SAP related experience is preferred.

JOB LOCATION

Shanghai Of China

 

What You Get from Us

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

 

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Additional Locations: 

 

Support Associate-Integration

Facility:  295055
Posted Date:  Jul 23, 2021
Work Area:  Consulting and Professional Services
Career Status:  Graduate
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Shanghai, CN, 201203


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