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Software-Design and Development

User Assistance Developer Associate - Globalization Services



Requisition ID: 290188
Work Area: Software-Design and Development
Expected Travel: 0 - 10%
Career Status: Graduate
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

The SAP Globalization Services team localizes SAP products for use in different countries. The team has locations across the world, including Brazil, China, Germany, Hungary, India, Israel, and Russia.

We are seeking a user assistance developer (technical writer) to join our software development unit in Shanghai.

As a member of the Globalization Services UA team, you will have the opportunity to learn and explore a range of product lines spanning SAP S/4HANA, SAP Cloud Platform, Success Factors and many more. 

The position is on a full-time, permanent employment basis.



As a member of the user assistance team, you are responsible for the UA content of your scrum teams. This would include:

•        Researching and defining terminology

•        Editing user interface texts to ensure usability and that the texts conform to SAP’s standards

•        Planning, researching, and writing the documentation (such as context-sensitive help, user guides) required by SAP’s customers. You will also be required to create product videos, and at times blog about a specific feature.

•        Interactions with SAP’s customers, and partners on UA projects, where relevant

•        Be the UX Advocate for your scrum teams




•        Experienced SAP UA developer with at least 2 years of technical writing experience

•        Excellent written and spoken English skills

•        Confident with UA tools such as Ixiasoft, and SAP System documentation tools.




Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations

User Assistance Developer Associate - Globalization Services

Facility:  290188
Posted Date:  Nov 23, 2021
Work Area:  Software-Design and Development
Career Status:  Graduate
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Shanghai, CN, 201203

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