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User Assistance Developer Intern

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Date: Feb 25, 2021

City: Shanghai, 31, CN, 201203

Company: SAP



Requisition ID: 232341
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Intern

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


The team

At SAP, User Assistance teams are responsible for designing and developing all types of information that help our customers to deploy, operate, and use our software successfully. The Analytics User Assistance team contributes to the success of SAP Analytics Cloud. We specialize in writing microcopy for the software UI, defining terms for key concepts, and developing online documentation and video tutorials.


Your mission

During your internship, you will be responsible for making updates to user software UI texts and online Help. Your activities will include writing content, designing images, and creating tutorials in collaboration with User Assistance colleagues, Product Managers and Developers. You will develop all your materials in English.


Learning and tutoring

You will learn the end-to-end process of content design, localization, and delivery at SAP and receive training in DITA (industry standard XML protocol for technical documentation). You will also receive training for the tools and processes you will be using to develop online Help, software UI texts, graphics and video tutorials.


You will be supported by an experienced User Assistance colleague at your location and by a network of User Assistance experts and editors worldwide.


Skills required

  • Excellent level of English (written and spoken)
  • Keen interest in new technologies and software applications in general (knowledge of HTML, XML or JavaScript or knowledge of DITA CMS is an advantage)
  • Ability to analyze the learning needs of diverse user groups
  • Visual/graphics skills (knowledge of Photoshop or Camtasia Studio is an advantage)
  • Team player, who enjoys collaborating with others



You are studying for a university-level qualification in English and/or technology.

Prefer you to work at least 2-3 days/week for 6 months, can be extended. And be better onboard ASAP.



Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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