Digital Customer Renewal Executive

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

JOB OVERVIEW

Our Customer Success organization serves as a focal point for our customers to achieve success with Concur. As a Digital Customer Renewal Executive, you will be responsible for the sales and renewal of a large portfolio of accounts in the lower segment. In this role, you will spend your days partnering with our Enterprise customers to provide strategic recommendations around their growth and expansion plans with Concur. 

A DIGITAL CUSTOMER RENEWAL EXECUTIVE WILL:

• Serve as a focal point for customers for their growth and expansion needs
• Develop and execute sales strategies based on clients needs 
• Execute pricing strategies and sales contracts 
• Serve as a trusted advisor to clients to highlight Concur services that solve their pain points and drive customer value realisation
• Build and maintain relationships with key decision-makers, ensuring successful solution deployment and customer satisfaction.
• Work in partnership with the Customer Success Partner to identify upsell and cross-sell opportunities, and support delivery of add-on revenue goals
• Contribute to organizational growth projects
• Maintain a clean book of business, ensure data integrity for the business
• Meet & achieve account retention, pipeline building and revenue goals
• Be a client advocate and a voice of reason as you cross-collaborate across internal teams

Skills & Qualifications:

• Account management or sales experience in managing and growing a large portfolio of existing global companies 
• Experience managing high volume sales engagements with clients 
• Proven ability to work with virtual/social tools to engage with customers
• Ability to uncover how a customer defines success and the ability to align that vision with Concur’s delivery of value to create long term mutual partnerships
• Proven track record of exceeding retention and revenue targets
• Highly structured approach with strong collaboration, communication and problem solving skills – ability to handle issue resolution and navigate customers
• Understanding of SaaS and ideally Concur solutions - ability to articulate the value of Concur solutions in solving customer business problems
• Strong business acumen and ability to drive a value based conversation
• Anticipate, identify and meet your customers’ needs
• Motivate and mobilize customers and cross functional partners through collaboration and clear communication
• Uncover opportunity through analysis, inquisitiveness and a deep understanding of your customer’s business including initiatives and drivers and aligning those to solutions
• Thrive in a fast paced and evolving environment

Position Requirements:

• Experience in an Account Management or Sales role 
• Proficient in written and spoken English and Korean
• Extensive experience in handling Korean customers
• Enterprise Software & SaaS industry experience preferred
• A strong team player, can work collaboratively across multiple teams
• Strong written and verbal communication skills, including negotiating skills
• Passionate with a can-do attitude
• Strong problem-solving skills.  Aptitude to assess a situation, define key objectives, make recommendations and execute on action plans

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 419141  | Work Area: Sales  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.