Government Partner Customer (GPC) Escalation Coordination Expert APJ (f/m/d)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

*SAP will be prioritizing candidates with full working rights in Singapore* 

YOUR FUTURE ROLE     
 
We are looking for a Government Partner Customer (GPC) Escalation Coordination Expert (f/m/d) for APJ region to join our global team. This position is part of the new GPC Office within the Sovereign Services & Delivery (SS&D) organization that combines all Sovereign Cloud deliveries at SAP.    

Your responsibilities include:  

• Build up and manage a streamlined escalation process on sovereignty driven escalations in for APJ
• Setup and manage mission rooms to handle ad hoc escalations, ensuring structured and results-focused efforts to resolve issues with governments, partners, or customers in APJ
• Build up GPC escalation body of knowledge in APJ and produce training and onboarding material for new hires in GPC escalation management as well as SAP internal stakeholders contributing to successful escalation management
• Manage response activities end-to-end for government body driven escalations on SAP Sovereign Cloud products as well as escalations arising out of internal organizational company matters
• Produce consolidated and aligned reports on sovereignty escalations in APJ for the Global Head of SS&D and Head of GPC for board-level reporting, applying experience in developing transparent working models for prioritizing and committing resources, and managing strategic partnerships
• Manage multi-level stakeholder relationships within SAP to align and reduce the need for Executive Board and Executive Management involvement in data sovereignty escalations, drawing on experience in managing key client relationships and transitions to cloud platforms
• Identify emerging trends in government, partner, and customer escalations on sovereignty topics in APJ and translate them into mitigating activities for GPC escalation management
• Support the Global Head of SS&D and Head of GPC to maintain a unified voice on data sovereignty messaging across all SAP escalations in APJ

YOUR PROFILE

• Master’s degree or equivalent
• 15+ years of professional experience, with extensive experience in customer facing program and/or strategic project management within SAP
• Experience in security, data security or national security related fields preferred
• Proven experience in escalation management in government, partner, or customer-facing roles is essential
• Ability to analyze complex regulatory government security environments and their impact on SAP
• Excellent communication and liaison skills, demonstrated through roles in strategic change management, stakeholder engagement, and/or conducting workshops for high profile clients
• English language skills on native speaker level

ABOUT THE TEAM
 
SAP Sovereign Services & Delivery (SS&D) is part of Customer Services & Delivery (CS&D) board area and manages end-to-end Sovereign Cloud delivery as well as Government Security fulfilment for SAP.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 411836  | Work Area: Administration  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.