Client Services Specialist

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Key Responsibilities and Tasks:

>Collaborate with various stakeholders, both internal and external.
>Configure clients audit profiles to enable the audit team to audit accurately.
>Provide configuration support for updates identified after the on-boarding has occurred.
>Work with the Implementation Project Manager assigned to timely on-board new clients to the audit service.
>Have regular engagements with the client to provide an insight into their audit usage, highlight proactive recommendations on how they can improve their audit profile to reduce errors and to highlight exceptions flagged by the audit team. 
>Participate and collaborate with global teams on Client Services initiatives. 
>Regular value adding conversations with the client showcasing a broad range of statistics.
>Seeking Client feedback and working alongside them to strengthen the relationship.
>Manage and support assigned clients with incoming audit queries.
>Build and maintain client relationships via call, email and face to face.
>Supporting management with client escalations.
>Participate and engage in Client Services team meetings.
 

Job Knowledge, Skills and Abilities:

>Preferred experience with Audit functionality. Training will be provided.
>Preferred experience in system configuration activities. Training will be provided.
>Preferred experience in production and/or call center activities.
>Strong verbal and written communication skills with the ability to follow through on requests.
>Effective knowledge of customer care techniques and processes.
>Exceptional analytical and listening skills.
>Ability to operate well in a team environment.
>Ability to work independently as well as being a team player.
>Ability and flexibility to work extended hours when required.
>Preferred proficiency in Salesforce, HMC, Service Work Bench, Microsoft Word, Excel & Outlook. Training will be provided.

Critical Performance Competencies:

>Fluent in English.
>Accountability.
>Planning and Organization.
>Written and Verbal Communication.
>Change Management.
>Attention to Detail.
>Adaptability/ Flexibility.
>Approachable.
>Team player.

Value Competencies:

>Trust - These qualities create trust, as clients enjoy working with us and can rely on excellent end to end engagement.
>Approachable - We are friendly and approachable in everything that we do, making it a pleasure to do business with.
>Resilient - We have the ability to work through challenging situations and can continually adapt to accommodate.
>Adaptable - We have the ability to adjust to client requirements ensuring we offer solutions and deliver on results.
>Knowledgeable - We have the knowledge & skills required to ensure our stakeholders are provided timely, accurate advice.

Major job activities – physical requirements:

>Use of computer, keyboard and mouse for extended periods of time on most or all workdays.
>Use of telephone/headset – throughout the workday as needed to conduct business.
>Communicating and interacting with others.
 

Main job activities – mental requirements:

>Multiple concurrent tasks.
>Ability to perform under stress.
>Reading and comprehension.
>Writing.
>Problem solving.
>Confidentiality.
>Customer contact.
>Working under time pressure.
>Maintain focus and attention to detail for long periods of time.

Working environment (where major activities are carried out):

>Indoors in an office.
>Working from home.
 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 409483  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.