Customer Service and Support

Customer Support Associate

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

Provides first level support for SAP Concur Travel & Expense solution, which includes assistance with service features and customer specific policies and procedures, along with navigational support. Documents, routes, tracks, escalates, and updates customers on status of issues as required.

What you will do:

Provide inbound and outbound (phone, email, web form, chat, community) application/ functional support and resolution to customers, while presenting the company in a positive and fair manner with timely updates and knowledgeable answers. You will collaborate, coordinate, and escalate on customer issues acting as a customer advocate while working with all departments.

Tasks will also include:

  • First tier support, including assistance with service features, customer’s policy, procedures, and navigational support.
  • Document appropriate details of inquiry, taking timely action including follow-up on calls and cases as necessary.
  • Utilize tools and systems proficiently to track activity and insure knowledge base integrity and utilization.
  • Complete additional duties as deemed necessary to achieve and produce a high-quality support solution.
  • Be aware of, and comply with, all corporate policies.

 

What you will bring:

The ability to work in a fast-paced environment, handling multiple priorities. Excellent written and verbal communication skills, with ideally one or more years of customer service experience, preferably in a call center environment. The skill to communicate with individuals at all levels of an organization and ability to work in a team environment.

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:330249 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time  | Additional Locations: 

Requisition ID:  330249
Posted Date:  Jun 19, 2022
Work Area:  Customer Service and Support
Career Status:  Graduate
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Sittingbourne, GB, ME9 8EF

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