24/7 Cloud Operations Engineer

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

What you will do

You will be responsible for actively monitoring SaaS cloud solutions and initiate immediate action to restore availability in case of service disruption or degradation. As a Cloud Operations Engineer you will drive customer communication, ongoing investigation in collaboration with internal development teams, escalation and bridge call with the affected Line of Businesses and restoration activities. You will also be working in a team that operates multiple products on multiple infrastructures, therefore your agility and ability to proactively learn and adapt will be key to make you efficient. 

This role requires 24/7 shifts including weekends and night shift work

Your main tasks and responsibilities include:

• Provision, monitor and operate customer cloud solutions
• Ensure fast troubleshooting, remediation and restoration 
• Take part of and drive global team projects to continuously optimize procedures and processes and onboard new services

What you bring 

• 3 + years of experience in operations team
• Ability to troubleshoot complex problems throughout the whole technology stack
• Experience with Hyperscalers, Cloud Foundry and K8S
• Experience with monitoring solutions, such as Grafana, Kibana, Dynatrace
• Excellent team player, self-motivated, passionate and highly driven
• Proactiveness and agility, adapting quickly to dynamic environment
• Fluent English

Advantages

• University degree in Computer Science or related field 
• Experience in Monitoring, Operation and Administration of Cloud solutions
• Cloud and/or ITIL Certification
• Scripting and/or programming languages

Meet the team

Our organization is spread globally – we have teams in Germany, Canada, India, China and Bulgaria. Sofia is our largest location. The position is part of the Analytics and Intelligent Technologies unit within Sofia organization. This unit is responsible for operating SAP SaaS solutions, e.g. SAP Analytics Cloud, Machine Learning, Data Warehouse Cloud and others. The team works shoulder to shoulder with the Development units that develop these solutions to ensure best-in-class cloud service through safeguarding high availability.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 395431  | Work Area: Software-Development Operations  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

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