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Associate Cloud Service Engineer for SAP Extension Services

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Date: Apr 6, 2021

City: Sofia, BG, 1619

Company: SAP

Requisition ID:271480
Work Area: Software-Design and Development
Expected Travel: 0 - 10%
Career Status: Graduate



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

The development center of SAP in Bulgaria is technology-focused and plays key role in the defining and developing of the SAP Cloud Platform. With its more than 1060 professionals, SAP Labs Bulgaria also has strong contributions towards life-cycle management, user interface & user experience across the broader portfolio of SAP products. For its 21-year history, the company has established itself as a preferred employer in the IT sector in Bulgaria. 



The Engineering and Continuity organization provides multitude of products and services related to operations and continuity of business delivery. The Service Engineering teams make the SAP Extension Services run better by providing 24x7 deep technical coverage for Incident Management (Outages and other incidents with major customer impact) applying SRE principles. We share a Live Site First culture and care for the business continuity of our customers running mission critical applications on top of the Cloud Platform.

Having broad technical knowledge about the infrastructure, the services and the platform, our engineers can solve incidents, drive and implement automation and develop central tools.

The mission of the team is to provide, protect and improve the software and systems behind productive services on SAP Extension Services with an ever-watchful eye on the availability, performance, and capacity.


Do you want to be part of establishing a new Service Engineering Team that will proactively drive continuous improvement of the whole productive landscape and actively participates in incident management and problem investigations?


The Role

We are looking for an entry-level software support engineer to join our Service Engineering team responsible for the availability and support of SAP Extension services on Cloud Foundry with special focus on our EU data centers.

If you are interested in software engineering based on cutting-edge technology, you will find an inspiring and professional environment for your learning and growth. You will be working in close collaboration with the development teams that build the services which are in your responsibility. We emphasize teamwork and a trust-based working model. Collaboration with other teams in an international environment will be a regular part of your work.

As a Cloud Service Engineer, you will have the opportunity to operate and support a set of critical SAP Extension Services, analyze performance issues, proactively monitor the service behavior and identify areas for improvement of the resilience. You will participate in the development of tools for monitoring and troubleshooting cloud services built on latest open source and SAP technologies, following SRE principles. You will collaborate with experienced software engineers from around the globe and jointly investigate problems and help improving our products.

Part of this role includes participating in weekend an overnight on-call rotations for operations support and reacting to major incidents.


Role Requirements

With a good knowledge of modern cloud architectures, debugging and profiling tools you will also have an enthusiasm for automation and experience with REST APIs.

We are looking for team players who have the ability to work efficiently in emergency situations and quickly analyze and solve problems in a worldwide team setup. Excellent communication skills are required in these scenarios to ensure information distributed is precise and factual.


You should also have practical experience in at least one of the following areas and knowledge of the rest:

  • Java (or another OOP language) programs support and troubleshooting
  • Scripting and automation
  • Unix/Linux and operating system principles
  • Network architecture, e.g. TCP/IP, MAC addresses, IP packets, DNS, OSI layers and load balancing
  • Database Administration and support
  • Security best practices for application development and operations in Cloud Environment



Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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