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Support Engineer for SAP Cloud Platform Services Job

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Date: May 22, 2019

City: Sofia, 23, BG

Company: SAP

Requisition ID: 219675
Work Area: Software-Design and Development
Expected Travel: 0-10%
Career Status: Professional
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.



SAP is The Cloud Company powered by HANA. As a frontrunner in delivering a reliable Cloud offering, our Development organization has the responsibility not only for development but also for the successful operations of our services.

We are running a Service Engineering Team in our organization that shall proactively drive continuous improvement of the whole productive landscape and actively participate in incident management  and  problem investigations. With their broad technical knowledge about the infrastructure, the services and the platform, they are able to solve incidents, drive and implement automation and develop central tools.

The mission of the team is to provide, protect and improve the software and systems behind productive services on SAP Cloud Platform (SAP CP) with an ever-watchful eye on their availability, performance, and capacity.

We are looking for experienced software support engineer to join our Service Engineering team responsible for the availability and support of Cloud Foundry Services on SAP Cloud Platform.


As a Cloud Service Engineer in the SAP CP Service Engineering Team you will have the opportunity to operate and support complex SAP CP services, analyze performance issues, proactively monitor the service behavior and identify areas for improvement. You will participate in the development of tools for monitoring and troubleshooting cloud services built on latest open source and SAP technologies.


  • Integrate and collaborate closely with development teams
  • Learn new technologies
  • Work in an international environment
  • Perform in-depth troubleshooting and reading system logs to identify and solve complex support issues
  • Provide timely and effective resolution to support requests based on internal and external service level agreements (SLA)
  • Provide ongoing, regular updates to customers to keep them apprised of progress toward problem resolution
  • Work with the development teams to help them understand the outputs from Post Mortems to improve their products
  • Build infrastructure and platform monitoring by gathering system metrics and implement tools for recoveries
  • Troubleshoot availability/performance problems and build software-based solutions to prevent recurrences.
  • Participate in the weekend and overnight on-call rotation

If you are interested in software engineering based on cutting-edge technology, you will find an inspiring and professional environment for your learning and growth. You will be working in close collaboration with the development teams that build the services which are in your responsibility. We emphasize teamwork and a trust-based working model. Collaboration with other teams in an international environment will be a regular part of your work.


Required skills

  • BSc degree in Computer Science or related technical field
  • Good understanding of modern cloud architectures
  • Experience with debugging and profiling tools
  • Experience with REST APIs
  • Professional experience in one of the following areas and/or good knowledge for the rest
  • Unix/Linux and operating system principles.
  • Java (other OOP language) programs support and troubleshooting
  • Network architecture, e.g. TCP/IP, MAC addresses, IP packets, DNS, OSI layers and load balancing
  • Good knowledge of security best practices
  • Enthusiasm for automation—make the computers do the work for you
  • Excellent communication skills – precise, based on facts
  • Affinity to quickly analyze and solve problems in a worldwide team setup
  • Working efficiently in emergency situations and Fluency in English

Preferred skills

  • Experience with cloud infrastructures and services, e.g. OpenStack, AWS, Azure or GCP
  • Knowledge of cloud technologies such as Cloud Foundry, Kubernetes, and various runtimes
  • Knowledge in database administration or big data
  • Understanding of networking protocols, distributed systems and container technology
  • Experience working in a multicultural, worldwide team setup


  • 5+ years of experience in the areas of software support, operations and/or development.


Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA:

Successful candidates might be required to undergo a background verification with an external vendor.

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