Development Manager, GCID TICO Cloud Foundation Center [Sofia]

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The development center of SAP in Bulgaria plays a key role in the defining and developing of the SAP Business Technology Platform. With its more than 1700 professionals, SAP Labs Bulgaria also has strong contributions toward life-cycle management, user interface & user experience across the broader portfolio of SAP products and business applications. Most recently, SAP Labs Bulgaria expanded in the topics of artificial intelligence and cybersecurity. For its 25-year history, the company has established itself as a preferred employer in the IT sector in Bulgaria.

You will be responsible for a team of highly motivated professionals that defines, executes and continuously improves core cloud operations tasks, including incident, capacity, tenant and change management, as well as system monitoring and automation. Your team will drive high-priority projects across the organization, working closely with the development teams for the cloud services of SAP’s Business Technology Platform.

As part of the TICO Cloud Foundation Center leadership team, you will collaborate with other managers in Sofia, Berlin, Bengaluru and Vancouver to provide the foundation for best-in-class cloud operations, enabling our 24/7 operations teams to excel and guarantee customer satisfaction.

 Your main tasks and responsibilities include:

• Help the personal growth of each team member, matching the business needs and opportunities with the colleague's individual strengths, expertise, and aspirations. Provide open and timely feedback, mentoring, and coaching.
• Build an empowered, motivated, and high-performing team, develop supportive team culture and climate
• Be responsible for strategic, cross-team initiatives and projects
• Drive operational delivery through agile methodologies allowing teams to react quickly to changing business needs and demonstrate change resilience
• Take care of the effective execution, oversee interactions with other teams to ensure on-time and correctly prioritized delivery and accountability
• Drive continuous improvement initiatives to constantly evolve organizational processes and best practices and ensure best-in-class end-to-end delivery
• Convey a sense of ownership in everything you and your team does

What you bring:

• University education in computer science, software engineering or a similar technical field
• Experience in a leadership role – People Manager, Team Lead, Product Owner, Program Manager or similar
• Strong decision-making, problem solving and execution skills
• Strong technical background and willingness to dive into software environments and technical issues.
• Highly organized, self-aware, emotionally intelligent person, able to handle pressure and deadlines, prioritizing and managing competing demands in a fast-paced environment
• Ability to connect and easily relate to people of all levels and backgrounds
• Can-do attitude, effective communicator, able to convey clear messages, vision and guidance
• Very good English and Bulgarian language skills
• Good presentation skills, and confidence to present on all management levels

Meet your team

Our T&I Cloud Operations (TICO) organization, with locations in Bengaluru, Sofia, Walldorf, Berlin, Vancouver, and Shanghai, is responsible for the operations of all SAP Business Technology Platform cloud services delivered to our internal and external customers. We ensure the 7/24 incident management process, drive improvements via our problem management process, create transparency via our reports, meetings and communication channels, and support development teams with coordination on change management and cloud operation compliance topics. We work very closely with product development teams according to the DevOps principles. On SAP level, we drive and align process and tool improvements together with other cloud operation teams and central teams.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 408435  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Management  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.