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French-speaking Application Support Intern Job

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Date: Jun 8, 2019

City: Sofia, 23, BG

Company: SAP

 

 

Requisition ID: 215219
Work Area: Administration
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Limited Full Time

COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

WHAT WE DO
SAP Fieldglass provides the industry’s leading cloud technology for services procurement and external workforce management. More than 400 global businesses leverage SAP Fieldglass’ intuitive Vendor Management System (VMS) to gain visibility into its external labor, project-based services including Statements of Work (SOWs), independent contractors and additional flexible talent pools.

WHAT SETS US APART
SAP Fieldglass was “born cloud”. As one of the forerunners of today’s highly successful cloud delivery model, SAP Fieldglass has been a Software-as-a-Service application since its start. At a time when many buyers were using behind-the-firewall ERP applications to manage their non-employee workforce, this VMS industry first is now the industry standard.

SOME OF OUR ATTRIBUTES INCLUDE:

• We are the VMS market leader in global spend and in March 2014 were named the top company in our industry by Forrester Research.
• Not only an industry leader but a thought leader – SAP Fieldglass keeps customers up to date with VMS industry knowledge on our ‘From the Field’ blog, FUSE User Exchange and social media accounts.
• We work with the world’s leading companies, including AIG, Verizon, GlaxoSmithKline, Johnson & Johnson, CVS/Caremark, United Airlines, Panasonic, Rio Tinto, Monsanto, and many, many more.
• We are now part of SAP, a market leading enterprise application software company, helping companies of all sizes and industries run simple.

COMPANY CULTURE
SAP Fieldglass encourages an open-door policy and a collaborative office environment. Those with an entrepreneurial and can-do attitude keep SAP Fieldglass at the top of its industry.

APPLICATION SUPPORT INTERN

We are seeking candidates who are passionate about customer service. Interns in this role support SAP Fieldglass experts and administrators within our client and partner organisations. Responsibilities include but are not limited to:

• Interns own client and partner inquiries on current configurations of the SAP Fieldglass product. They must properly annotate issues in our ticketing system and conduct and document their analysis of client-reported issues.
• Interns own communication with clients and partners throughout the support cycle and use their casework to build a rapport with key program stakeholders.
• Interns balance inbound support volume with pending caseload, in accordance with service level agreements. They prioritise their work based on business impact
• Interns communicate effectively with escalation teams across the organisation, and develop an understanding of development, quality assurance, and release processes.
• Interns develop and deliver training to, and documentation for, colleagues within the Application Support team. They may also be called on to assist with training delivery for clients and partners.
• Interns must actively develop their product knowledge through self-study, strive to become experts in the SAP Fieldglass application, and work to enhance support processes within the team.
WE ARE LOOKING FOR
• An ideal candidate would be empathetic and patient, act with discretion and make decisions thoughtfully, often with limited information. They will have an eye for detail and strong troubleshooting and analytical skills
• Candidates with excellent communication skills: ability to support technical enquiries professionally via both verbal and written support channels for varying audiences
• Knowledge of SQL is considered a strong advantage

QUALIFICATIONS:
• Ongoing Bachelor’s degree in Business Administration, Information Sciences, or a related course of study preferred
• Willingness to learn
• Focus on delivering outcomes
• Ability to multi-task and work under pressure
• Proficient in English

• Proficient in French

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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