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IT Technology Associate Consultant (Internship) Job

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Date: Aug 2, 2019

City: Sofia, 23, BG

Company: SAP



Requisition ID: 209652
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Graduate
Employment Type: Limited Full Time

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

We are looking for a Local IT Client Support to cover all IT-related matters for our office in Sofia.

IT Client Support is responsible to support local business for IT related topics in conjunction with the global IT standard processes. 
The local IT Client Support is working on problem and service request tickets which are created by employees and which are already pre-qualified by the Shared Service Center Ireland. The whole 1st Level support is covered by the IT Shared Service Center.
In this role, the IT Client support will: 

  • Analyse and process incoming tickets on HW and SW requests after pre-qualification by the central service team
  • Analyse and process on network and communication related topics in close teamwork with central expert teams 
  • Analyse and process Server (Windows) related topics in close teamwork with central expert teams 
  • Provide support and periodically execute maintenance activities for meeting rooms AV and communication infrastructure
  • Monitor printers, report technical incidents and assist the support team during repairs
  • Install and configure notebooks and mobile devices according to internal processes
  • Run administrative tasks like inventorying local IT Equipment


  • Student: University/Master’s ideally in Information Technology
  • High service and customer orientation 
  • Willing to learn and increase the knowledge in the IT Area 
  • Good communication skills

Language requirements 

  • Excellent knowledge of Bulgarian language
  • Good English skills due to daily work with a virtual IT Team across Europe 
  • German language is an advantage


  • Previous working experience in a Client Support role is an advantage
  • Knowledge of Microsoft operating systems (macOS/Linux is a plus)
  • Knowledge of network infrastructures ( WAN/LAN ) 
  • Knowledge of  IT Equipment –installation, maintenance and troubleshooting (Laptops, PC’s Printers, Smartphones, Audio-Video and communication equipment….) 
  • Knowledge/understanding of IT ticketing systems


  • Reporting to: IT Manager 
  • All employees in Sofia
  • HW Service Partners 
  • Ensure support for main installations of SAP providers


Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA:

Successful candidates might be required to undergo a background verification with an external vendor.

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