Software-Development Operations

Senior Cloud DevOps Engineer - User Assistance Platform

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now! 


What you`ll do:

As a Senior Cloud developer / DevOps, you will be part of a team that develops and operates the SAP User Assistance platform (aka, DITA CCMS Landscape), composed of:

  • DITA CCMS solution providing authoring capabilities and running on SAP Private Cloud (Open Stack)
  • DITA Build solution providing CI/CD and publishing capabilities, relying on micro-service architecture and state-of-the-art cloud native serverless technologies on Google Cloud.


In this role, you will have the great opportunity to:

  • Enhance, extend, and scale the DITA CCMS landscape with new capabilities and automation to support new business cases and innovations
  • Support Integration capabilities to DITA CCMS through Web Services.


With your strong software development and DevOps skillsets and proficiency, your tasks will be:

  • Co-design, implement, test and deploy Cloud services using the fully managed offering from GCP and SAP Private Cloud.
  • Develop REST API Web services
  • Automate the creation and configuration of resources using TERRAFORM and ANSIBLE
  • Contribute to implement security compliance and Continuous Integration & Continuous Delivery (Jenkins) pipelines to deploy to the Cloud according to SAP Cloud qualities.
  • Build monitoring infrastructure and dashboards for end-to-end business scenarios.
  • Run end-to-end performance testing with troubleshooting and corrective actions
  • Collaborate with multiple teams and stakeholders in various locations (France, Germany, Bulgaria, North America) for co-innovation and continuous improvement.


Are you interested in activities ranging from innovation to quality of service and from development to operations? Would you like to thrive in an experienced and agile team embracing end-to-end service ownership in a truly DevOps culture? If so, then this is the right job for you! Join us and help us shape the future of SAP!


What you bring:

What is essential for the role?

  • In the first place? An open mind!
  • Bachelor’s or master’s degree in computer science, engineering or equivalent.
  • Proficiency in modern programming languages and concepts. Python is a must.
  • Strong experience with state-of-the-art software engineering methodologies, e.g., test-driven-development, Jenkins CI/CD pipelines.
  • Experience in configuration and deployment automation of Cloud services, preferably in GCP and/or OpenStack.
  • Proficiency in working with Linux, Ansible and Containerization
  • Fluent English - both written and verbal.


Meet the team:

You will be part of the UA CSI DITA Engineering team, an international and multicultural team, responsible for the UA platform used worldwide by all internal SAP User Assistance teams to create, produce, and publish high quality documentation for SAP customers (


Our team is part of the "User Assistance Content, Services and Infrastructure” unit that provides infrastructure and services to enable the User Assistance (UA) community at SAP to innovate and deliver the best help experience to SAP customers.


We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 368776  | Work Area: Software-Development Operations  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

Requisition ID:  368776
Posted Date:  May 24, 2023
Work Area:  Software-Development Operations
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Sofia Ovtscha Kupel, BG, 1618

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