SAP iXP Intern - End-User Feedback Strategist

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Location: Sofia, Bulgaria (3 days per week office attendance is mandatory)
Work schedule: around 20 hours per week
Duration: 6 months

About the Role

Are you passionate about creating products that people actually love to use? SAP, we’re all about crafting world-class product experiences that make life easier for our users. But to do that, we need to hear directly from the people who use our products – and that’s where you come in!

We’re looking for a proactive, strategic, and creative intern to help improve our End User Feedback Program. As an intern, you’ll work closely with different teams to analyze, synthesize, and present user insights that will directly shape how we improve our products and services. This is your chance to use your critical thinking skills and creativity to turn raw feedback into actionable insights.

You’ll be part of a team that’s accelerating our research practices and making a real impact across the company. You’ll help create and implement smart strategies, processes for repeatable success, and scalable systems that allow us to act on feedback more efficiently. If you’re ready to make a difference and get hands-on experience in a dynamic, fast-paced environment, we’d love to have you on board!

Your Responsibilities

• Gather and Analyze End User Feedback:

         -Solicit and collect user feedback from UX business teams across the organization

         -Identify and implement process enhancement workflows, advocating for best practices

• Synthesize Insights:

         -Organize and synthesize input from all lines of business into clear, actionable insights that are easily understandable and relevant to stakeholders

• Generate Reports:

         -Create and maintain detailed reports and summaries of findings

         -Drive creation of an executive-level summary of feedback findings, highlighting key themes, challenges, and outcomes for broader company distribution

• Creative Problem Solving:

         -Identify new, creating ways to showcase user feedback and improve the reporting loop. Help design scalable processes for gathering and analyzing information

Your Profile

• Enrolled student in business, research, design, marketing, or a related field.
• Experience with Microsoft Office (e.g., PowerPoint, Word or similar).
• Strategic Mindset: Ability to think critically and strategically, balancing short-term goals with long-term vision.
• Analytical Thinking: Strong analytical skills with the ability to synthesize complex feedback into actionable insights.
• Creative Problem Solving: Innovative approach to feedback collection and process improvement. Ability to think outside the box and suggest creative solutions.
• Strong communication skills with the ability to translate complex topics into engaging content.
• Fluency in English
• Self-motivated and detail-oriented, with a passion for creative storytelling.

What We Offer

• Hands-on experience in a global tech company.
• Opportunity to build a creative portfolio with impactful video content.
• A collaborative and supportive team environment.
• Flexible working hours with remote/hybrid options.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 421435  | Work Area: Marketing  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Full Time   | Additional Locations: #LI-Hybrid.