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Information Technology

SAP iXP Intern - System administrator



Requisition ID: 287083
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Limited Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


About the SAP Internship Experience Program
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. 
Three reasons to intern at SAP
1.    Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2.    Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.  
3.    Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips. 

About the team

We are a team with strong teamwork, sharing of knowledge and constantly building trust by showing persistence. We are onsite Second level support team. 

In this role, you’ll:

•    Support of internal colleagues in the company. We support Windows, MacOS, Android, iPhones, Printers and maintaining of equipment.
•    Our project keeps the colleagues up and running to achieve company goals.
•    Acquire knowledge and experience of working in a dynamic environment with new technologies.

We are looking for a Local IT Client Support to cover all IT-related matters for our office in Sofia.


IT Client Support is responsible to support local business for IT related topics in conjunction with the global IT standard processes.
The local IT Client Support is working on problem and service request tickets which are created by employees and which are already pre-qualified by the Shared Service Center Ireland. The whole 1st Level support is covered by the IT Shared Service Center.
In this role, the IT Client support will: 
•    Analyze and process incoming tickets on HW and SW requests after pre-qualification by the central service team 
•    Analyze and process on network and communication related topics in close teamwork with central expert teams 
•    Analyze and process Server (Windows) related topics in close teamwork with central expert teams 
•    Provide support and periodically execute maintenance activities for meeting rooms AV and communication infrastructure 
•    Monitor printers, report technical incidents and assist the support team during repairs 
•    Install and configure notebooks and mobile devices according to internal processes 
•    Run administrative tasks like inventorying local IT Equipment 

•    Student: University/Master’s ideally in Information Technology 
•    High service and customer orientation 
•    Willing to learn and increase the knowledge in the IT Area 
•    Good communication skills 
Language requirements 
•    Excellent knowledge of Bulgarian language 
•    Good English skills due to daily work with a virtual IT Team across Europe 

•    Previous working experience in a Client Support role is an advantage 
•    Knowledge of Microsoft operating systems (macOS/Linux is a plus) 
•    Knowledge of network infrastructures ( WAN/LAN ) 
•    Knowledge of IT Equipment –installation, maintenance and troubleshooting (Laptops, PC’s Printers, Smartphones, Audio-Video and communication equipment….) 
•    Knowledge/understanding of IT ticketing systems 

•    Reporting to: IT Manager 
•    All employees in Sofia 
•    HW Service Partners 
•    Ensure support for main installations of SAP providers

Who you are

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

•    No previous experience required
•    Student of Informatics or related field.
•    Desired skills – passion for working with computers and helping colleagues with their issues.



Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations

SAP iXP Intern - System administrator

Facility:  287083
Posted Date:  Oct 10, 2021
Work Area:  Information Technology
Career Status:  Student
Employment Type:  Limited Full Time
Expected Travel:  0 - 10%

Sofia, BG, 1619

Job Segment: System Administrator, Intern, SAP, ERP, Linux, Technology, Entry Level