SAP iXP Intern - Solution Support

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP

• Culture of collaboration: Meet with mentors, make new friends across the globe, and create a thriving personal network.
• Project-driven experience: Gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
• Gain visibility: With SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

What you’ll do:

Location: Sofia, Bulgaria (office attendance 3 times a week is mandatory)
Start date: April 1, 2025

Contract lenght: 6 months

Student status is mandatory

Role Overview

As an SAP Solution Support iXp Intern, you will play a key role in assisting customers by troubleshooting technical and functional issues within the SAP Fieldglass application. You will collaborate closely with our engineering team to analyze and resolve issues, provide procedural consulting, and ensure seamless customer support.

Additionally, you will engage directly with customers via phone, chat, and email, diagnosing problems and ensuring a smooth, efficient resolution process. This internship offers valuable hands-on experience in a dynamic, customer-facing environment.

Business Impact & Results

Your contributions will directly improve customer satisfaction, support efficiency, and issue resolution time, helping SAP customers optimize their business processes. By assisting in support strategy improvements and troubleshooting critical issues, you will gain real-world experience that drives measurable impact for both customers and SAP.

What You Bring

Educational Requirements:

• Currently pursuing a degree in Information Technology, Computer Science, or a related field.

Position Requirements:

• Basic understanding of SAP products and business processes.
• Strong troubleshooting and problem-solving skills.
• Interest or experience working with SQL (writing queries, analyzing data).
• Ability to communicate clearly and effectively with customers via phone, chat, or email.
• Strong written and verbal communication skills in English.

Preferred Skills & Experience:

• Ability to analyze system logs and error codes.
• Knowledge of programming languages such as Python, Java, or JavaScript will be considered as a plus.
• Understanding of cloud-based applications and enterprise software.
• Strong communication and customer service skills.
• A team-oriented, problem-solving mindset.
• Ability to adapt and learn quickly.

Meet Your Team

You will be joining a diverse, global team dedicated to providing exceptional customer support. Our team values collaboration, innovation, and continuous learning. We take pride in our inclusive culture, where we support each other, solve complex challenges together, and have fun while doing it!

This is an exciting opportunity to gain real-world experience, develop technical skills, and make a meaningful impact on SAP’s customers and products.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 420102  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Full Time   | Additional Locations: #LI-Hybrid.