SAP iXp Intern - Development Support in SAP Cloud Identity Services

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.

2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables. 

3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What you'll do

In your role as a Development Support intern for SAP Cloud Identity Services, you will be responsible to:

- Analyze, evaluate and resolve complex issues of customers and SAP internal stakeholders

- Communicate with customers in a considerate and professional manner, clearly and politely providing highly valued remote services and consulting

- Work hand-in-hand with development team to improve quality.

- Follow up on the resolved incidents, that prevents or minimize the likelihood of reporting the same problem by a different customer.

- Actively develop product knowledge, strive to become expert in the SAP Cloud Identity Services, and work to enhance support processes within the team.

- Take responsibility for understanding in deep details product scenarios and development processes.

- Implement and propose solutions and/or workarounds of the reported issues

What you bring

Are you analytical, self-motivated, and enjoy problem solving? Do you have interest or experience in a Customer Support or Development Support role?

If this sounds like you, do you also bring:

- Strong communication skills both written and spoken in English

- Interest or experience in a customer facing role

- Strong commitment to quality

- You are currently enrolled in University studies

Optional requirements:

- Experience in working with REST clients

- Any knowledge in software security concepts and protocols

- Knowledge of any programming language (preferably Java)

Meet your team

The team is eager to solve complex customers’ issues in a timely and professional manner, while working in a friendly and supportive environment, always trying to grow as professionals and as a team.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 391509  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Intern   | Additional Locations: #LI-Hybrid.