SAP iXp Intern - Technical Writer/User Assistance Developer

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. 
Three reasons to intern at SAP

1.    Culture of collaboration: meet with mentors, make new friends across the globe, and create a thriving personal network.
2.    Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.  
3.    Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips. 

About the team

The User Assistance team at SAP focuses on customer experience and helps users understand our products better by creating all types of help. The UA team provides product documentation, in-app user assistance, instructional videos, and other knowledge materials for various SAP products.

Position title: Intern - User Assistance Developer 
Location: Sofia
Expected start date to end date: June 2024 – December 2024

In this role, you’ll

We are looking for a working student who likes to take the initiative and who is passionate about user experience to help us shape the future of SAP Business Technology Platform (BTP).

After an initial on-the-job training, you will support our international team of technical writers and user experience (UX) designers in:

•    Processing and dispatching GitHub feedback (issues and pull requests)
•    Collecting the feedback for our help content and sharing it with our team
•    Supporting production processes in the content management system (CMS)
•    Helping technical writers with other technical tasks
•    Taking part in usability research activities
•    Providing product information, videos, blogs 
•    Testing and editing product documentation

Who you are

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

•    Student in Computer Science, Technologies, Business Administration, Philology, Journalism, or other related studies
•    Fluency in written and spoken English
•    Excellent communication skills
•    Self-driven attitude
•    Ability to plan and organize work well
•    MS Office skills (Excel, Word, Outlook, PowerPoint) is an advantage
•    Understanding of HTML, XML, and Markdown is an advantage
•    Knowledge of GitHub is an advantage
•    Previous work experience is not required

Additional benefits

Being a part of our SAP Internship Experience Program and Local Early Career Talent Committee will give you an opportunity to participate in various virtual events and trainings specially tailored for you. You will have the ability to contribute and organize different local projects for other interns, thus upskilling your project management, communication and presentation skills while expanding your professional network at SAP.

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The internship is paid, could be full-time or part-time at least 20 hours per week.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 393495  | Work Area: Software-Design and Development  | Expected Travel: 0%  | Career Status: Student  | Employment Type: Intern   | Additional Locations: #LI-Hybrid.