Senior Product Management Specialist for end-to-end User Assistance infrastructure

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The development center of SAP in Bulgaria plays a key role in the defining and developing of the SAP Business Technology Platform. With its more than 1700 professionals, SAP Labs Bulgaria also has strong contributions toward life-cycle management, user interface & user experience across the broader portfolio of SAP products and business applications. Most recently, SAP Labs Bulgaria expanded in the topics of artificial intelligence and cybersecurity. For its 25-year history, the company has established itself as a preferred employer in the IT sector in Bulgaria.

What you`ll do:

We are looking for a dynamic and results-driven senior product management specialist to join our unit, User Assistance – Content, Services, Infrastructure (UA CSI), and support the setup and running of end-to-end ownership across the infrastructure within user assistance. If you have a passion for managing complex, cross-functional projects and driving efficient collaboration in internal product development, we would love to hear from you.

The Role:

Product Vision, Roadmap, and Delivery

As Senior Product Management Specialist, together with the experts across UA CSI, you will take charge of building a holistic roadmap across all elements of our user assistance infrastructure. This ranges from content management systems, cloud-based applications for configuration and enhancements of the software documentation, to the content publishing platform – SAP Help Portal. Based on the research of our stakeholders’ needs, together with the infrastructure teams in our unit, you will manage requirements, prioritize them, and discuss them with engineering teams, aiming for timely completion. You validate the planned and implemented scope across the entire product portfolio, always with involvement of the relevant subject matter experts. You Facilitate cross-functional alignment by collaborating with engineering, design, and business teams to ensure seamless delivery of product features/objective.

Communication and Stakeholder Management

You ensure timely communication to all target audiences, using the appropriate communication assets and seek support from our internal community engagement team as necessary. You work in close collaboration with other teams within our unit as well as other key stakeholders. You coordinate the gathering and integration of feedback from different stakeholders as well as facilitating active engagement with stakeholders (for example in internal stakeholder meetings) to ensure we meet our stakeholders’ expectations. In addition, you define and track key performance indicators (KPIs) to measure the success of product initiatives, ensuring continuous improvement and alignment with user needs.

What you bring:

• Bachelor's degree in Computer Science, Product Management, Technical Writing, or a related field. Advanced degree preferred.
• Proven experience in product management and/or user assistance for enterprise software.
• Understanding of product lifecycle management and agile methodologies.
• Experience with SAP products and tools and Cloud Infrastructure is beneficial.
• Certification as Product Owner (SPOC), (optional)  PMI-PBA certificate, international certificate "Technical Communicator (tekom)", or a certificate as scrum master are an advantage, but purely optional.

If you have excellent communication and interpersonal skills, the ability to work effectively in a collaborative, fast-paced environment, and if you would consider yourself as a strong problem-solver who likes to give attention to detail, you might just be the person to join our unit!

Meet your team:

The User Assistance – Content, Services, Infrastructure unit at SAP is responsible for providing the end-to-end infrastructure to all user assistance developers at SAP. We not only own and maintain the technical infrastructure, but also ensure our community is enabled to use this to provide the best possible user assistance content to our customers. Of course, we are at the pulse of modern technologies and formats, all with the ultimate goal of serving our internal and external stakeholders. This means a multifaceted team awaits you and is ready to welcome you with open arms!

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 403713  | Work Area: Solution and Product Management  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.