Senior Software Quality Specialist

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The development center of SAP in Bulgaria plays a key role in the defining and developing of the SAP Business Technology Platform. With its more than 1700 professionals, SAP Labs Bulgaria also has strong contributions toward life-cycle management, user interface & user experience across the broader portfolio of SAP products and business applications. Most recently, SAP Labs Bulgaria expanded in the topics of artificial intelligence and cybersecurity. For its 25-year history, the company has established itself as a preferred employer in the IT sector in Bulgaria.

SAP Globalization enables SAP’s global footprint by enabling customers to succeed locally and globally by providing legal changes, delivering on legal mandates and best practices for SAP solutions. SAP Globalization provides local country versions for SAP’s Line of Businesses Solutions.

The economy’s drive for globalization and digitalization goes hand in hand with an emphasis on local legal mandates and regulations and country requirements. This makes us one of the essential teams in SAP’s transition to the Cloud. 
Our worldwide presence drives the adoption of SAP solutions across the globe and makes us SAP the market leader in providing localized software solutions. The goal is to complement SAP’s rich set of localizations with partner extensions.

THE ROLE: 

We are looking for an experienced Senior Software Quality Specialist to join an existing team involved in driving strategic projects for the organization to achieve their strategic objectives.

The projects are in the area of simplifying product development processes, providing best in class support experience to SAP customers and achieving operational excellence through Engineering Excellence KPIs.  

The key responsibilities include support to project management in:

• Gathering requirements, pain-points & issues from different stakeholders like developers, Customers and Product Support Engineers.
• Issue and requirement analysis.
• Organizing design thinking workshops to generate ideas and Solution Proposals
• Creating and grooming Improvement backlogs.
• Driving collaborations between all stakeholders to ensure execution of improvements.
• Analysis and simplification of complex processes.
• Organizing and driving rollout and adoption of improvements
• Definition and rollout of strategic KPIs for the organization
• Driving collaboration between Customer Support and Engineering teams to achieve excellence in providing customer support.
• Managing dashboards and reporting on Strategic KPIs for Senior Leadership.
• Contributing to executive steering meetings. 

Additional Tasks:

• Providing improvement ideas in Gen AI.

Skills required:

• Bachelor's degree, preferably in Computer science or Engineering.
• 10+ years in the Software development Industry with at-least 4 years in leading projects .
• Experience in supporting management and leadership teams in their project management and administrative tasks and are comfortable to work on all hierarchy levels of the organization
• Experience in working with a development team as Developer or Scrum master or Quality Engineer.
• Proficiency in Project management (a certification in PMP, Prince 2 or similar credentials would be preferred)
• Proficiency in Root Cause Analysis skills prescribed by industry standard approaches like Six Sigma and ITIL.
• Proficient in using reporting tools such as MS Excel, SAP SAC, Power BI.
• Strong written and spoken communication skills along with networking competency.
• Ability to work independently, proactively, and as a team player, being a “roll up your sleeves” contributor.

Additional skills:

• Certification in Quality Assurance such as ISTQB, Six Sigma, ITIL
• Experience in Gen AI

#SAPGLOCareers

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 401790  | Work Area: Software-Quality Assurance  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.