Senior User Assistance Developer

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you`ll do

Do you thrive at the intersection of technology and user engagement? Do you consider yourself an experienced Technical Writer, Quality Assurance Engineer or IT Specialist? If so, SAP is looking for someone just like you!

As a Senior User Assistance Developer in our unit, you will be responsible for coordinating and executing technical feature tests for our content management infrastructure.

You will be key in shaping and empowering our internal support network of power users across SAP. You will continuously interact with our SAP User Assistance community to look for volunteers to support the testing efforts, the power user activities, and educate them in the latest enhancements and changes to our infrastructure.

Also you will be designing and providing trainings to new User Assistance Developers in order to equip them with all necessary knowledge to work in our environment.  

If you're passionate about enhancing the customer experience of our tools and infrastructure, and making a tangible impact, we want to hear from you! Apply now to join us in reimagining the future of user assistance at SAP!

What you bring

To excel in the role of a Senior User Assistance Developer, you will need a blend of technical expertise and communication skills. Key qualifications include:

• A degree in Technical Communication, IT, Business Studies, Communications, or a related field.
• Very good written and spoken skills in English, with a strong command in software terminology.
• 5 years of professional experience in technical writing (preferably with DITA XML and/or Markdown knowledge), technical content creation, and feature testing
• Proven ability to simplify complex technical concepts and present them clearly and concisely to internal communities or technical audiences.
• Experience in creating software documentation, with familiarity in DITA XML and/or Markdown is plus.
• Strong organizational skills with the capability to work independently and manage deadlines effectively.
• Desire to continuously learn new skills and develop further.

Soft Skills: You should be a strong communicator with outstanding writing skills, capable of expressing complex technical information clearly and precisely. Flexibility and a team-oriented attitude are crucial, as is the readiness to acquire extensive technical knowledge and adapt to learning new skills quickly.

Your cooperative mindset and strong communication skills will help you thrive in a dynamic team environment. You should be ready to participate in knowledge transfer and possess a willingness to learn and grow within the role.

Meet your team

Welcome to the User Assistance Content, Services, and Infrastructure team! We are the backbone of the global User Assistance Community of Technical Writers and Translators at SAP, providing cutting-edge tools and services to all SAP customers. Our responsibilities include developing and maintaining key infrastructure components like the content management system and SAP Help Portal, along with internal cloud applications to streamline operational tasks and the use of AI.

We stay ahead of industry trends to ensure our infrastructure is state-of-the-art, offer services such as support, training, and multimedia support. Our user assistance developers collaborate with product teams worldwide, gaining firsthand experience that informs ongoing infrastructure and service improvements. Our team members are distributed across different countries, providing you with the opportunity to meet and work with colleagues from diverse backgrounds and cultures.

Join us and influence the future of user assistance at SAP!

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 403608  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.