Senior User Experience Design Specialist

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The development center of SAP in Bulgaria plays a key role in the defining and developing of the SAP Business Technology Platform. With its more than 1700 professionals, SAP Labs Bulgaria also has strong contributions toward life-cycle management, user interface & user experience across the broader portfolio of SAP products and business applications. Most recently, SAP Labs Bulgaria expanded in the topics of artificial intelligence and cybersecurity. For its 25-year history, the company has established itself as a preferred employer in the IT sector in Bulgaria.

Summary:

We are looking for a Senior UX Designer to join our Provisioning CoE. You will play a key role in defining and evolving the customer onboarding journey for all SAP cloud solutions.

You will directly contribute to the success of our corporate strategy by ensuring a harmonized Suite First experience, putting the customer at the center, and enabling a seamless up-sell/cross-sell experience.

The Role:

As a Senior UX Designer, you, together with technical and product experts, will be responsible to define SAP’s future consumption experience in the cloud. You will create user flows, visual designs, and detailed customer journeys for the customer-facing tools that guide our users throughout the complete onboarding journey.

In this role, you will ensure that we always put the customer experience front and center for all new features and journeys that we are going to release to our users. You will align our new ambitions with SAP’s UX standards and create a harmonized, appealing user experience. We need to ensure a multifaceted experience targeting highly technical personas but also non-technical business experts. You will create guided procedures that help in the product/solution onboarding and abstract from the technical complexity underneath. You will regularly communicate results, pitch new ideas and concepts to senior management.

What you bring:

You enjoy working in a global team, continuously interacting with various stakeholders across the company. You are a great communicator and team worker, but also can work independently and self-driven on larger projects.

You love creating appealing, modern user interfaces and are up for the challenge to combine consumer-grade experiences with enterprise-level complexity. You already have a basic understanding of cloud solutions and SAP’s business model. You know

how to set expectations and prioritize with tight timelines and keep the can-do attitude.

- BA/MA/Diploma in a technical field of study

- 5+ years of experience in designing user interfaces

- Proficiency in design tools like figma and the Adobe suite

- Experience with designing experiences adhering to corporate guidelines

- Fluency in English

Meet your team:

The newly founded Provisioning CoE aims to significantly reduce time-to-value, improve customers’ unboxing experience satisfaction, and drive tangible improvement across the portfolio. The team is responsible to define the end-2-end customer journey from contract signature to go-live.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 407825  | Work Area: Software-User Experience  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.