Software Delivery Services Administration Associate

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you’ll do

Summary

We are looking for an Administration Associate/Specialist (f/m/d) to join our team and contribute to our success. As part of the SAP Software Delivery Services team, you will be accustomed with all aspects of our service portfolio and can support our unit through planning, execution and delivery of key operational topics and projects. We are looking for a flexible individual who can integrate into a highly professional team and acts in a reliable and trusted manner.

The key tasks would include:

• Customer cases/IT direct ticket processing and accountability for follow-up activities related to critical incidents and provisioning of Emergency Deliveries, Attribute Change Packages and HANA Revisions.
• License Mapping tasks in close alignment and relationship management with contracts and pricing departments, market introduction teams and other business relevant SAP areas to also support license issues & mapping adjustments and reporting of SOX (Sarbanes Oxley) relevant on-prem & cloud mappings
• Provisioning of special support services for BETA and early adopter care programs including contractual management, program administration in specific SAP tools (e.g., Sirius) and processing of key program metrics as well as Pre-shipment maintenance and BETA dashboard maintenance
• Continuously and pro-actively drive and implement optimization and improvements of software delivery processes

What you bring      

• Good communication and networking skills
• Team player with the ability to take responsibility proactively and work independently
• Fluent in English is a must, German is a plus    
• Self-motivated and results-driven 
• Solid knowledge of Office 365
• Academic degree (Bachelor of Arts or equivaltent)
• Basic Project Management skills required
• Quickly understand the business and take ownership of the assigned tasks
• Client focus and result driven, willingness to learn

Meet your team      

Join the SAP Software Delivery Services (SDS) team and be part of SAP Logistics Services. SDS has a broad variety of services to offer to our internal and external customers such as: BETA and Early Adopter Care support, License Mapping, Customer Case handling, Product Setup, Production and physical shipments of software, Creation of Infopages for the download area and much more,
You will play a crucial role in ensuring smooth day-to-day operation in serving our customers. Our team is dedicated to delivering top-notch service and collaborating effectively to meet our goals. This role is to support our team from the Sofia office site. If you are passionate about working in an international team located in Germany, Ireland, India, and Bulgaria, we are happy to hear from you.
SDS is rocking SAP and our customers. Are you ready to rock SDS?

#SAPLogisticsCareers 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 403572  | Work Area: Administration  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.