User Assistance Developer

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Are you passionate about transforming complex technical concepts into intuitive, user-friendly help materials? Do you thrive at the intersection of technology and user engagement? If so, SAP is looking for a User Assistance Developer just like you!

At SAP, Technical Writers are called User Assistance Developers because their role is to assist the users of our software.  As a User Assistance Developer, you will create user assistance (UA) deliverables across various media types that enable users to deploy, administer, and use SAP software. Your deliverables will include terminology, UI texts, multimedia content (graphics and videos), on-screen help, guides, tutorials, and API references. Your creativity will shine as you revolutionize UA deliverables by integrating GenAI technology and championing cutting-edge initiatives across SAP.

Your core tasks will encompass planning, designing, developing, and editing these UA deliverables. You will also research user information needs through collaboration both internally with subject-matter experts and externally with customers by participating in customer engagement activities or usability tests. Gathering and organizing source information such as functional specifications or user stories will be essential.

You will ensure UI texts are clear, translatable, and support user tasks, acting as an advocate for an excellent user experience. By structuring content strategically and selecting optimal distribution channels, you will tailor content to your audience's needs. Additionally, you will prepare content for delivery, including metadata provision, following standard production processes.

If you're passionate about enhancing customer experiences and making a tangible impact, we want to hear from you! Apply now to join us in reimagining the future of user assistance at SAP!

What you bring:

To excel in the role of a User Assistance Developer, you will need a blend of technical expertise and communication skills. Key qualifications include:

• A degree in Technical Communication, IT, Business Studies, English, Translation, Communications, or a related field.
• Excellent written and spoken skills in English, with a strong command of grammar and vocabulary, particularly in software terminology.
• 2-3 years of professional experience in technical writing, technical content creation, or UX writing.
• Proven ability to simplify complex technical concepts and present them clearly and concisely.
• Experience in creating product documentation, with familiarity in DITA being a plus.
• Strong organizational skills with the capability to work independently and manage deadlines effectively.

Soft Skills: You should be a strong communicator with outstanding writing and grammar skills, capable of expressing complex technical information clearly and precisely. Flexibility and a team-oriented attitude are crucial, as is the readiness to acquire extensive product knowledge and adapt to learning new skills quickly. strong communication skills will help you thrive in a dynamic team environment. You should be ready to engage in knowledge sharing and possess a willingness to learn and grow within the role

Meet your team:

Welcome to the User Assistance Content, Services, and Infrastructure team! We are the backbone of the global User Assistance Community at SAP, providing cutting-edge tools and services. Our responsibilities include developing and maintaining key resources like the content management system and SAP Help Portal, along with internal tools to streamline operational tasks.

We stay ahead of industry trends to ensure our infrastructure is state-of-the-art, offering services such as training and multimedia support. Our user assistance developers collaborate with product teams worldwide, gaining firsthand experience that informs ongoing infrastructure and service improvements. Our team members are distributed across different countries, providing you with the opportunity to meet and work with colleagues from diverse backgrounds and cultures. Join us and influence the future of user assistance at SAP!

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 403605  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.