User Assistance Developer

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

We are looking for an excellent communicator with experience in training development and coordination to help us develop world-class learning and development courses for our community of User Assistance ( UA) professionals around world. To do this you’ll need excellent instructional design skills and a customer-first mindset to serve the UA community. You’ll be working closely with colleagues in translation, UX, Talent Acquisition, procurement, and learning as well as external vendors, so you’ll need solid networking skills to foster effective working relationships with all of our stakeholders.

The role:

As an experienced learning design lead, you will: 

• Lead learning projects and work closely with subject matter experts, video team, and other stakeholders to ensure content accuracy and alignment with learning objectives.
• Storyboard learning or multimedia content.
• Create interactive and engaging learning content, including text, audio, video, and multimedia elements.
• Provide technical support and guidance for course content developers.
• Apply adult learning theories, principles, and best practices to create engaging and impactful learning experiences.
• Develop and implement various forms of assessments.
• Monitor and analyze the effectiveness of e-learning programs, and make data-driven improvements.

Support with vendor management

You’ll help ensure that SAP hires the best-qualified external writers who have successfully passed the SAP User Assistance Recruitment Test. This involves supporting User Assistance and Development managers, as well as product managers, in sourcing qualified external technical writers (third-party resources) for projects that can't be staffed internally.

If you're passionate about enhancing customer experiences and making a tangible impact, we want to hear from you. Apply now to join us in reimagining the future of SAP!

What you bring:

• A degree in Instructional Design, Technical Communication, Linguistics, Translation, Communications, or a related field
• A curious and motivated attitude with the ability to identify and learn new tools and processes quickly
• Excellent written and spoken skills in English, with a strong command of grammar and vocabulary, particularly in software terminology
• Professional experience leading learning or content projects, managing complex processes, and providing services with excellence and a focus on quality
• Strong organizational and communication skills, able to work independently and manage deadlines effectively
• A cooperative mindset to help you thrive in a dynamic team environment
• Interest in AI and other innovative technologies
• Experience in video production and audio editing

Meet your teams:

Welcome to User Assistance Content, Services, Infrastructure (UA CSI) in SAP Solution Enablement, the backbone of the global User Assistance Community at SAP. We are a friendly and open bunch, focused on ensuring our stakeholders can be innovative and create the best possible product-related content with our tools and services. Within UA CSI, the UA Guidance and Content Processes team is a family of quirky colleagues with a diverse skill set, taking care of many aspects within and for our UA community. We are distributed across different countries, and from diverse backgrounds and cultures. With our New Work mindset, we work independently but still support each other. We make decisions together that impact the team.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 404732  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.