User Experience Designer and Design Architect

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Summary:

We are looking for a dynamic, creative, and results-driven User Experience (UX) Developer and Design Architect to join our unit, User Assistance – Content, Services, Infrastructure (UA CSI). If you are passionate about bringing a harmonized and delightful user experience to our customers and internal stakeholders, and can work across technologies and teams, we would love to hear from you.

The Role:

Product Vision, Roadmap, and Delivery

As a UX Developer and Design Architect, you will take charge of creating a holistic and enjoyable user experience for both our internal stakeholders—who rely on tools to deliver and manage user assistance content—and our customers who consume it through tools such as the SAP Help Portal.

You will be a strong advocate for user experience within the unit as well as the user assistance community within SAP and collect and prioritize requirements regarding UX from this community. Together with the various teams in our unit, you manage these requirements and prioritize them, always with a focus on what our users across SAP need and expect.

· Collaborate with product managers, developers, designers, and other stakeholders to understand our users’ needs as well as the project’s goals and constraints.

· Ensure consistency and adherence to UX best practices across all digital touchpoints.

· Develop wireframes, interactive prototypes, and information architecture to create intuitive interfaces and user flows.

· Work with development and other designers to ensure the implementation of information architecture and user flows.

· Conduct usability testing and implement feedback to improve user navigation.

· Ensure products go beyond the minimal accessible standards and are inclusive for all users.

Communication and Stakeholder Management

You ensure timely communication with all target audiences, using the appropriate communication assets and seek support from our internal community engagement team if necessary. You work in close collaboration with other teams within our unit as well as other key stakeholders and liaise

closely with colleagues working on various customer engagement activities. You to drive new topics, interact with peers and executives, and are a strong advocate for customer needs.

What you bring:

· Advanced degree in UX development and design, or a related field.

· Minimum of 5 years’ experience in UX design and User Interaction design - Please share with us a link to your portfolio in your CV

· Design Thinking Coach Certificate.

· Visual Design experience.

· Understanding of product lifecycle management and agile methodologies.

· Professional experience with Adobe Products (Premiere Pro, After Effects, Illustrator, Photoshop, and Audition) would be desirable.

· Working knowledge of Figma would be desirable.

· Experience in graphic (static, interactive, and animated) and video production would be a bonus.

· Experience with SAP products and tools is beneficial.

If you have excellent communication and interpersonal skills, the ability to work effectively in a collaborative, fast-paced environment, and if you would consider yourself as a creative problem-solver who likes to give attention to detail, you might just be the person to join our unit!

Meet your team:

The User Assistance – Content, Services, Infrastructure unit at SAP is responsible for providing the end-to-end infrastructure to all user assistance developers at SAP. We not only own and maintain the technical infrastructure, but also ensure our community is enabled to use this to provide the best possible user assistance content to our customers. Of course, we are at the pulse of modern technologies and formats, all with the ultimate goal of serving our internal and external stakeholders. This means a multifaceted team awaits you and is ready to welcome you with open arms!

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 411368  | Work Area: Software-User Experience  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.