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Cloud Governance and Business Operations Manager - SAP SuccessFactors Job

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Date: May 14, 2019

City: South San Francisco, CA, US, 94080

Company: SAP

Requisition ID: 216118
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Management
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


At SAP SuccessFactors we have started a Human Revolution.  Using the latest technology, we are unlocking human potential and transforming our customer’s workforces in ways they never imagined.  We are digitally transforming their businesses into the next generation of intelligent enterprises.  Because people are at the heart of every business transformation and people are the heart of our business.  The SAP SuccessFactors product suite spans core human resources and payroll, analytics-based hiring and customized onboarding, continuous performance management, intelligent succession and more.  We operate the largest HCM Cloud in the world, supporting over 120 million users with over a billion transactions for customers across 26 industries in over 90 countries.  Our co-located agile teams have end-to-end ownership of product, design, development, release, user assistance, and cloud operations capabilities.  We are looking for the best talent to join our team and deliver continuous innovations in the cloud, while bringing purpose to their lives and more meaning to their work.  Join us today and become a part of the Human Revolution.

We are seeking a Cloud Governance and Business Operations Manager, Engineering and CloudOps to join our Transformation and Planning organization located in South San Francisco, CA.

Duties and Responsibilities:

  • Manage business cases, approvals, and creations for public cloud subscriptions
  • Retrieve, analyze, and report financials and usage statistics for public cloud subscriptions
  • Manage purchase, conversion, and transfer of Reserved Instances (RIs) with optimized financial impact
  • Manage technical implementation cloud policies (e.g. naming, tagging, auto-shutdown, budgeting, SKU constraints) with automation of enforcement in mind
  • Manage technical maintenance and deployment of scaffolds for subscription archetypes
  • Own cloud governance policies and framework; drive change decisions with inputs from multiple stakeholders
  • Manage relationship with central Global Cloud Services on centralized policies, tools, and financial management topics 

Required Skills and Experience:

  • Expertise in cloud infrastructure resources including characteristics of instance types, storage types, and cloud native services
  • Familiarity with public cloud management interface including portal, command line interface (CLI) and scripting (PowerShell)
  • Technical ability to implement cloud policies and integration with service management tools
  • Experience with cloud financial and optimization tool such as Cloudability and CloudHealth a strong plus
  • Experience managing risk between enablement of engineering and ops and establishing financial control
  • Understanding of data residency, audit compliance, and security policies a strong plus
  • Having an operational mind set and being able to triage and respond quickly to inquiries
  • 8+ years of engineering or technical management experience
  • Bachelor or Masters degree in Computer Science a must
  • Strong project management, quantitative modelling, and complex problem solving skills

Desirable Additional Skills & Experience:

  • Experience with Product Development Life Cycle (PDLC) and enterprise Software-as-a-Service(SaaS) cloud delivery model
  • Experience with Cloud Operations, CI/CD pipeline development
  • Experience with project management at technology or financial organizations
  • Experience with enterprise SaaS business model, sales process, customer segments, and market analysis
  • Experience with HRIS/HCM processes and applications
  • Experience with Agile, Scrum methodologies
  • Experience working with engineers and/or with developer-facing products






Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. ( or, APJ:, EMEA: Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations:

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

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