(Senior) Technical Service Manager(Technical consultant) (m/f/d)

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

What you`ll do
Summary:
SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. The mission of SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end to end operations and lowering customers total cost of operation.

The Role:
Helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise. This is an enabling function to help customers accelerate their cloud transformation journey delivering Business Value and Outcomes in the form and pace that customer wants out of their SAP landscape. You will analyze customer’s business requirements, problems, and act as a trusted technical advisor for our clients and partners.

•   Guides customers with technical knowledge through S/4HANA architecture, migrations paths, daily operational plannings, methodology and tools of SAP Enterprise Cloud services
•    Understands the customer business, goals and challenges in order to suggest solutions & services
•    Identifies and positions services of SAP Enterprise Cloud services that deliver value to the customer from portfolio
•    Identifies top issues, define and implement the action items across customer landscape
•    Designs optimal SAP configuration to maximize system performance and availability
•    Drives technology discussions, innovations and recognized as the escalation point for technical issues
 
What you bring 
•    Bachelor or Master degree in Computer Science or related field 
•    Excellent verbal and written communications skills in English, German is a plus
•    7+ years with minimum 3+ years in customer facing role
•    Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools, SAP HANA
•    Understanding of SAP High Availability or Disaster Recovery architecture, network and virtual technologies (load-balancer, virtual machine)
•    Deep experience in technical planning, implementation, configuration and integration of SAP solutions
•    Expertise on SAP Technologies and Products with Solid know-how on hyperscalers (AWS, Azure, GCP is a plus)

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 381771  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid