Consulting and Professional Services

Developer / Support Engineer in Global CoE Business Process Operations (m/f/d)


Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!


The Global CoE Business Process Operations is a team within the Premium Hub in Cloud Success Services responsible for providing tools and content to support service delivery to our customers.

As a developer / support engineer (m/f/d) in the Global CoE Business Process Operations you will work in a agile, diverse scrum team to develop the future platform for Intelligent Service Delivery in SAP Cloud ALM. You will collaborate with other CoE teams to get their input and integrate their requirements into the new platform. You will take over development tasks, participate in roll-out activities and improve the applications based on end user feedback. You will work with other development teams to integrate with their tools and applications.



  • Excellent university / bachelor’s / master’s degree
  • Knowledge of Cloud Foundry, DevOps, and CI/CD delivery concepts
  • Strong programming skills in Java, JavaScript, SAPUI5, HTML5, CSS, and REST/OData
  • Knowledge of relational database systems such as SAP HANA, SQL Server, MySQL, PostgreSQL
  • Exposure to microservices based applications, Spring Boot
  • Experience with SAP CAP is a plus
  • Knowledge of customer service delivery processes / experience in customer service delivery is a plus
  • Strong creativity, teamwork, analytical thinking, customer orientation
  • Fluent English, elementary German

We have years of experience and passion in delivering services to our customers as well as deep knowledge in application development in SAP Cloud ALM. About one year ago we have started the journey to develop SAP's future service delivery platform within SAP Cloud ALM and are now proud to extend the initial version based on the needs of our internal and external customers.








SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.



SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or, APJ:, EMEA:

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:329993 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: Virtual - Germany

Requisition ID:  329993
Posted Date:  Jun 20, 2022
Work Area:  Consulting and Professional Services
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

St. Leon-Rot, DE, 68789

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