Enterprise Support - SAP Cloud ALM Expert (f/m/d)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
 

YOUR FUTURE ROLE    

This position is within the Essential Adoption Services & Automations; part of the Adoption Services Center (ASC) organization.

• Align with SAP strategy to develop and drive SAP Enterprise Support (ES) & SAP Enterprise Support Cloud Edition (ESCE) portfolio, guidance and scale delivery to help customers with their SAP transformation journey 
• Close collaboration with other roles within the Adoption Services Center teams, and beyond, on investment needs, product strategy, go-to-market, portfolio consumption and scaling content delivery
• Design scalable, modern, self-consumable ES & ESCE foundational content to support customer’s business objectives and adoption of SAP solutions
• Manage the creation and curation of ES & ESCE foundational content, ensuring consistency across solutions and offerings
• Actively seek opportunities to collaborate across teams to improve the ES & ESCE portfolio and the overall customer experience 
• Co-innovate and pilot with customers to ensure content and formats remain cutting edge 
• Provide advisory & guidance to customers through ES & ESCE foundational offerings on a scalable delivery platform
• Raise awareness of SAP ES portfolio & offerings with customers and across SAP; champion our achievements and customer success 

YOUR PROFILE        

• We are looking for a self-motivated, self-driven, curious, open-minded and flexible professional with functional knowledge and experience in SAP Cloud ALM (CALM for Service), ALM methodology, Service Delivery methodology topics with willingness to learn more 
• Fluent in English & german, both written and spoken 
• Ability to communicate effectively with individuals at all levels, internally and externally, with appropriate discretion where required 
• Strong presentation skills both in creating and delivering presentations for varying audiences 
• Problem-solving aptitude with results focused customer centric mindset
• Ability to deliver results, work independently, and take ownership to drive topics forward

ABOUT THE TEAM 

We build and deliver a scalable, foundational experience for our customers powered by insights and embedded automation. We strive to enable and guide our customers to leverage the right assets, content and offerings to drive value realization in the cloud as part of their SAP Enterprise Support & SAP Enterprise Support Cloud Edition.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 406134  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time or Part Time