Rollout and Enablement Specialist for Intelligent Service Delivery (ISD) Hub (f/m/d)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

YOUR FUTURE ROLE 
 
We are looking for a creative colleague who supports our agile, diverse development team with the rollout of our Intelligent Service Delivery (ISD) Hub application to our fast growing community of internal users and customers.

• You will work on concepts to enable new user groups and to train existing users to make the most of our latest features.
• You will create the corresponding rollout materials and organize and conduct enablement sessions.
• You will work closely with colleagues in other roles like product manager, product owner, and chief product owner to learn from them about the latest features and to bring user feedback back to the development team.

YOUR PROFILE 

• Excellent university / bachelor’s / master’s degree
• At least two years of professional experience
• You are very creative and love to work on new ideas and fresh concepts
• You have very strong communication and presentation skills
• You are a team player and possess strong customer orientation
• Fluent English (written and spoken), elementary German

Experience in customer service delivery and creating and editing professional rollout materials like videos using Camtasia and Audiate is a plus.

ABOUT THE TEAM
 
The Global CoE Business Process Operations is a team in the Premium Hub CoE within Customer Services & Delivery. Our team focusses on the development of the Intelligent Service Delivery Hub application as a collaboration platform for customer service deliveries within the SAP Cloud Application Lifecycle Management. Our application is currently used by around 4000 internal users (2000+ more internal users to be onboarded this year) and more than 7000 customers with a fast-growing user community.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 402119  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid
 

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