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Technical Writer/ User Assistance Developer - French & English Job

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Date: Nov 28, 2018

City: St. Leon-Rot, BW, DE

Company: SAP

Requisition ID: 200799
Work Area: Software-Design and Development
Location: St. Leon-Rot
Expected Travel: 0 - 10%
Career Status: Graduate
Employment Type: Regular Full Time

 

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

 

PURPOSE AND OBJECTIVES
The SAP Globalization Services team localizes SAP’s software for use in different countries. The team has software-development locations right across the world, including Brazil, China, Germany, Hungary, India, Portugal, Russia, and the United Arab Emirates.
We are seeking a French-speaking user assistance developer (technical writer) to join the international software-development team in St. Leon¬-Rot, Germany that develops payroll software for France. You will work closely with our software developers and product management experts, working with them to understand the business processes and how the software covers them. You will then develop the user assistance that tells our customers how to implement, configure and run our software.
As well as conventional kinds of documentation, such as written guides, our team is increasingly looking at other forms of content that complement this, such as videos and graphics.
And, since the extended team also creates additional forms of information for our customers, a part of your job will be to help “curate” this information for the customers’ benefit.
We offer a comprehensive training plan, including business knowledge, SAP’s software, documentation tools, writing skills, and SAP’s house style. During your onboarding period, a mentor will accompany and support you in your writing tasks.

 

EXPECTATIONS AND TASKS

  • Planning, researching, and writing the information required by consultants and other users
  • Editing user interface texts to ensure usability and creating user assistance and that the texts conform to SAP standards – in French and English
  • Researching and defining terminology
  • Updating information in various online communication channels for our customers

 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
 

Required skills

  • Very high proficiency in French and English (native or close to native)
  • Ability to understand and break down complex technical and business-related content
  • University degree in business, humanities, or technical writing
  • The ability to explain complex concepts clearly
  • Ability to gather information from different sources and present that information in a customer-oriented manner

 

Preferred skills

  • Excellent communication and interpersonal skills
  • Ability to work to tight deadlines

 

WORK EXPERIENCE

  • Practical experience in technical writing, technical translation or software documentation

 

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

 

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

 

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