Associate Business Transformation Consultant(BTS) - Customer Services & Delivery Academy

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the Customer Services & Delivery (CS&D) Academy

The 'Customer Services & Delivery' Academy is a 12-18 months program to start your career. This program consists of classroom-based learning with rotation opportunities with a predefined focus role within the business. 

An Associate Business Transformation Consultant requires a combination of strategic and strong practical experience. The consultant needs to have capabilities in the following areas.

• Provide SAP clients with industry and process Thought Leadership.
• Advise customers on an integrated approach to both business and IT challenges.
• Support SAP clients in aligning business strategies, business processes and Information Technology.
• Support the IT-driven transformation of businesses (Organization Change Management).
• Secure the delivery of value in SAP implementation projects.
• Prepare investment decisions based on detailed business case examinations.
• Enable cost reductions (total cost of operation) and process efficiency (total value of ownership)
• Support SAP clients along the entire project lifecycle based on defined services offerings, proven methodologies and expert knowledge.

Overall, BTS’s goal is to create flexible, cross-company processes which positively influence companies’ growth, profitability, and strategic positioning.

JOB EXPECTATIONS AND TASKS

Facilitate change in complex IT and business transformations for global companies

• Plan, conceive and implement strategic and operational Organization Change Management measures via successful communication, enablement and stakeholder management
• Management of sub-projects within delivery projects, including bid-support, shaping Organization Change Management initiatives and projects
• Work with training teams to develop adoption strategies and translate into operational initiatives
• Participate in knowledge sharing & mentoring of less-experience colleagues
• Contribute to the development of services tools, templates, and methodologies for Organization Change Management
• Contribute to the generation of sales for Organization Change Management, including bid and proposal assistance
• Ensure alignment with multiple teams, including people from different departments, regions and cultures

What you bring  

• Bachelor's or Master's degree (full-time) preferably in Engineering, Computer Science, Information Technology, Business Administration, Accounting, Management Information Systems or a related field.
• 0-5 years' work experience with customer facing roles required
• Basic understanding of Enterprise Architecture (EA) across private cloud, SaaS (Software as a Service), and on-premise solutions, including integration.
• Interested in technology, innovation, and how digital platforms can solve business challenges.
• Team player with ability to work independently and take ownership of assigned tasks
• Good listener with excellent communication skills, empathetic, collaborative 
• Resourceful self-starters with strong interpersonal skills who are eager learners
• Fluent both in English and Japanese(JLPT N1 or equivalent)

What you'll do 

• Learn and understand the 'Customer Services & Delivery (CS&D)' business as well as specific cloud SAP products 
• Conduct job rotations within different lines of business  such as consulting, project management, technical and solution support. 
• Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics and on-the job training with the support of buddies and coaches 
• Build and maintain relationships with internal and external stakeholders
• Displaying effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
• Adapt to knowledge on new technologies in a consistently dynamic and changing environment
• Work with partners, customers and internal SAP teams to enforce adoption of Rise with SAP methodology and associated tools like delivery tool chains (platforms) such as CALM, Signavio, Lean IX, and WalkMe to make the best usage of the investment of end customers.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 409927  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.