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C4/Hana Partner Business Ecosystem Success manager Job

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Date: Jun 19, 2019

City: Tokyo, 13, JP

Company: SAP



Requisition ID: 217651
Work Area: Sales
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Key Areas of Responsibility and Tasks

SAP Customer Experience helps businesses on every continent sell more goods, services and digital content through every touch point, channel and device. Join a team that promotes an empowered culture, allowing all employees the ability to contribute and to make a difference. We value people that do what it takes to deliver superior results to our partners which results into customer success and ultimately customer loyalty. We embrace innovative technology and new ideas.

Be prepared to find a challenging work environment with smart, dynamic colleagues and abundant opportunities to demonstrate your abilities and learn new skills.

The Team is operating under the Customer Success & Services umbrella and aligned with our Super Goals:1) Time to Value, 2) Adoption, 3) Transformation.

To strengthen our Ecosystem Success team in APJ and the ecosystem and CX business in Japan specifically, we are looking for an Ecosystem Success Manager for Japan. This role will report into the Regional Director, Ecosystem Success based outside of Japan (Australia).

Key Responsibilities

Partner – Strategic Enablement

  • In close collaboration with the local Channel Manager you work with our partners to create and manage strategic enablement plans, helping them define the right team setup, training needs, participation in specific enablement programs, etc.
  • Regular touch points with your set of focus partners (including QBRs) validate the trajectory and help you monitor the progress
  • In order to best position SAPs education offering alongside the CX Delivery enablement activities you evaluate regional enablement needs.


Projects – Partner-led Project Support

  • Safeguarding partner-led project success in escalation situations is our team’s contribution to the ultimate goal of achieving customer success
  • Help identify patterns of failure, agree and monitor remedial enablement plans together with the partners experiencing significant problems on projects.


People – Collaborate for Success

  • While the global Ecosystem Success team has a lean structure, we need to leverage the network through building great partnerships
  • Close collaboration with Partner Management Teams is required to be aligned on the focus partners for your region driving cloud revenue alongside project success
  • Together with the Sales and Presales Enablement Teams you plan, organize and run partner enablement events in your region.
  • Together with the Heads of Practice – our first point of contact for product expertise for each cloud pillar – each SPOC from the Ecosystem Success team creates the content for enablement activities.
  • Driving efficiency through scalability we are looking to reuse content globally.
  • Additionally you are interacting with the Customer Success Team, the Field Services organization as well as benefit from best practice examples shared amongst your SAP LoB Partner Enablement colleagues



Experience & Language Requirements

  • Enthusiastic to support creating an Ecosystem of Partners that will help grow our Customer Experience business globally
  • You call yourself a true people person with strong communication skills and you are a proactive team player in a lean, dynamic and experienced team
  • Reaching across the aisle and establishing a network of colleague ranging from Channel, CoE, Services and even outside of the CX LoB to learn from
  • Comfortable in self-managing day-to-day activities
  • Willing to travel and work with channel managers and partners to map out a relevant enablement plan to success
  • At least Bachelor`s degree in computer science or related subject.
  • Several years of experience in a partner management environment
  • Strong Background in Customer Experience understanding the mix of the portfolio and SAPs vision
  • Familiarity with software development methodology and principles including popular traditional, agile and lean methods and processes.
  • Good working knowledge of all Microsoft Office applications.
  • Native or excellent written and spoken local language skills
  • Excellent or good written and spoken English language skills


  • Bachelor equivalent: yes
  • Master equivalent: preferred



Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA:

Successful candidates might be required to undergo a background verification with an external vendor.

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